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- Tasks: Repair and image laptops, PCs, and printers while leading customer projects.
- Company: Join Capita Technology and Software Solutions, a global leader in digital transformation.
- Benefits: Enjoy opportunities for skill development and a supportive work environment.
- Why this job: Be part of a tech-driven team that values innovation and collaboration.
- Qualifications: Experience in imaging engineering and strong communication skills are essential.
- Other info: A driving license is desirable; work with a diverse team of 45,000 professionals.
The predicted salary is between 28800 - 43200 £ per year.
This role is designed for an individual with a hands-on approach to imaging and repairing laptops, PCs, and printers within our workshop facility. The successful candidate will utilize the information gathered to image the units according to user requirements. This challenging and demanding role requires analytical and logical thought processes to ensure accurate and prompt resolution. Additionally, the role involves leading various customer imaging projects to profile and personalize customer devices to meet their specific requirements.
What you will be doing:
- Collaborating with all support teams such as Logistics and Resource Schedulers to ensure SLA's can be fulfilled.
- Communicating with field service engineers to offer assistance as and when required.
- Assisting in managing customer deployment scripts and automation tools for efficient imaging processes.
- Imaging and personalising customers' machines to meet customer requirements.
- Staying informed about the latest customer images and tools to improve imaging processes.
- Keeping all imaging documentation and guides up to date.
- Supporting all internal technical repair and imaging queries e.g., CMD.
- Providing support with hardware repairs during busy periods.
- Supporting small and major projects from a technical perspective when requested.
What we are looking for:
- Logical thought process to quickly determine remedial action.
- Experience in imaging engineering or a similar role.
- Strong communication skills and techniques (verbal and written).
- Ability to work on own initiative with minimal supervision.
- Basic operational knowledge of MS Office products.
- Works well as part of a team.
- Ambition to develop skills.
- Driving License desirable.
Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients. We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services - from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely. TSS is right at the heart of Capita, as we work to create a technology-led organisation. You'll be part of a Capita-wide network of 45,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Repair Centre/Imaging engineer employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repair Centre/Imaging engineer
✨Tip Number 1
Familiarise yourself with the latest imaging tools and techniques. Being knowledgeable about current technologies will not only help you in the role but also impress us during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved technical issues. This will demonstrate your logical thought process and ability to work under pressure.
✨Tip Number 3
Network with professionals in the imaging engineering field. Engaging with others can provide insights into the role and may even lead to referrals, increasing your chances of landing an interview with us.
✨Tip Number 4
Prepare to discuss how you would collaborate with support teams and field service engineers. Highlighting your teamwork and communication skills will show us that you're a great fit for our collaborative environment.
We think you need these skills to ace Repair Centre/Imaging engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in imaging engineering or similar roles. Emphasise your hands-on skills with laptops, PCs, and printers, as well as any specific projects you've led that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your logical thought process and problem-solving abilities. Mention your experience with customer imaging projects and how you can contribute to the team at Capita Technology and Software Solutions.
Highlight Communication Skills: Since strong communication skills are essential for this role, provide examples in your application of how you've effectively collaborated with teams or communicated technical information to non-technical stakeholders.
Show Enthusiasm for Development: Express your ambition to develop your skills further in your application. Mention any relevant training or certifications you have pursued and your eagerness to stay informed about the latest imaging tools and processes.
How to prepare for a job interview at Capita plc
✨Show Your Hands-On Experience
Make sure to highlight any previous experience you have with imaging and repairing laptops, PCs, and printers. Be prepared to discuss specific projects or tasks you've completed that demonstrate your technical skills and hands-on approach.
✨Demonstrate Your Problem-Solving Skills
Since the role requires analytical and logical thought processes, be ready to share examples of how you've quickly determined remedial actions in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might also want to prepare questions to ask the interviewer about team collaboration and project management.
✨Stay Updated on Technology Trends
Familiarise yourself with the latest imaging tools and customer requirements. Showing that you are proactive about staying informed will demonstrate your ambition to develop skills and contribute positively to the team.
