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- Tasks: Manage mortgage accounts in arrears and guide customers through litigation processes.
- Company: BCMGlobal Mortgage Services is a dynamic company focused on banking and credit management.
- Benefits: Enjoy 25 days holiday, private health care, and a supportive work environment with various perks.
- Why this job: Join a fast-paced team where your contributions make a real difference in clients' lives.
- Qualifications: Experience in mortgage debt collection and strong communication skills are essential.
- Other info: Opportunities for career development and a vibrant workplace culture await you!
The predicted salary is between 36000 - 60000 £ per year.
BCMGlobal Mortgage Services are seeking a highly motivated Litigation Officer to join our Banking & Credit Management team. In this pivotal role, you will manage residential mortgage accounts in arrears that are progressing through litigation.
Key Responsibilities:
- Manage a caseload of accounts through the litigation and term expiry process, by making outbound calls and handling inbound calls from customers in arrears, analysing their circumstances to find the best solution for their account.
- Ensure that customers are fully informed of payment obligations and payments are collected in line with the lender’s terms and conditions, along with any Court Orders agreed.
- Understand the terms and conditions of a borrower’s loan and ensure clear communication of these to the borrower.
- Report any issues proactively, making recommendations and offering balanced, technical opinions when analysing a borrowers circumstances.
- Adhere to processes and delegated authorities set by BCM and their clients.
- Liaise professionally with clients, third parties, and internal departments.
- Maintain accurate, up-to-date information on customers and loans within BCM’s systems.
- Meet all quality and performance-related targets.
- Assist with projects as directed by the Team Leader, meeting deadlines, and achieving objectives.
Essential Skills and Experience:
- Experience in mortgage debt collection, including dealing with loans in default at expiry.
- Strong verbal and written communication skills.
- Customer-focused with the ability to find effective solutions for borrowers, internal clients, and external clients.
- Knowledge of mortgage loan documentation and understanding of applicable regulations/codes governing the financial services industry.
- Understanding of financial budgets and the UK Benefits System.
- Ability to work well within a team, supporting colleagues and delivering on commitments.
Desirable Skills and Experience:
- Previous experience in litigation.
- Knowledge of court documentation and procedures.
- A Law degree.
- Full CeMAP qualification.
Why Join Us?
This is an excellent opportunity to join a dynamic team and work in a fast-paced, rewarding environment. If you have a strong background in mortgage collections, litigation, and customer service, this role offers great career development opportunities. You’ll be part of a supportive team where your contributions are valued and where you can truly make a difference in the lives of our clients.
If you are passionate about customer service and have the necessary skills and experience, we would love to hear from you. Apply today and take the next step in your career with us!
BCMGlobal - Benefits summary:
- 25 days holiday
- Purchase Leave (up to 30 days in total)
- Pension - employer matching up to 5%
- Life Assurance x4
- Private Health Care - Job dependant
- Free fruit Wednesdays
- Free tea / coffee / cordial
- Wellbeing Day
- Volunteering day
- CEG Life app for Crown House
- Showers and locked Bike hut
- Sports & Social Club
- Employee Recognition Scheme
- Employee Referral Programme
- Summer/Christmas Party
- Discretionary Bonus Scheme
- Cycle to work scheme
- Eye care voucher scheme
Contact Detail:
BCM Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Litigation Officer
✨Tip Number 1
Familiarise yourself with the mortgage debt collection process and relevant regulations. Understanding the legal framework will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the banking and credit management sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at BCMGlobal.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle specific scenarios related to mortgage accounts in arrears. This will help you articulate your problem-solving skills effectively.
✨Tip Number 4
Research BCMGlobal's values and recent projects. Being knowledgeable about the company will allow you to tailor your responses and show that you're genuinely interested in contributing to their team.
We think you need these skills to ace Litigation Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mortgage debt collection and litigation. Use specific examples that demonstrate your ability to manage accounts in arrears and communicate effectively with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the financial services industry. Mention any specific skills or experiences that align with the job description, such as knowledge of court documentation or mortgage loan regulations.
Highlight Communication Skills: Since strong verbal and written communication skills are essential for this role, provide examples in your application that illustrate how you've successfully communicated complex information to clients or colleagues in the past.
Showcase Teamwork Experience: Emphasise your ability to work well within a team. Include instances where you supported colleagues or contributed to team objectives, as this is a key aspect of the role at BCMGlobal.
How to prepare for a job interview at BCM Global
✨Know Your Mortgage Basics
Make sure you have a solid understanding of mortgage loan documentation and the financial services regulations. This knowledge will help you answer questions confidently and demonstrate your expertise in the field.
✨Showcase Your Communication Skills
As a Litigation Officer, strong verbal and written communication skills are essential. Prepare to discuss how you've effectively communicated with customers in the past, especially in challenging situations.
✨Demonstrate Customer Focus
Be ready to share examples of how you've prioritised customer needs and found effective solutions for borrowers. Highlight your ability to analyse circumstances and make recommendations that benefit both the customer and the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you managed accounts in arrears or dealt with litigation processes, and be prepared to explain your thought process and actions.
