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- Tasks: Help customers navigate government support and benefits through inbound calls.
- Company: Join TP, a vibrant team dedicated to making a difference in people's lives.
- Benefits: Enjoy perks like discounts, wellbeing resources, and a cycle to work scheme.
- Why this job: Make a real impact during tough times while working in a supportive environment.
- Qualifications: Strong communication skills and customer service experience are essential.
- Other info: This is an onsite role in Glasgow with no remote work options.
The predicted salary is between 23809 - 26500 £ per year.
Would you like to make a difference to someone’s life? Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis? If you said yes to these questions then this challenging yet rewarding role is for you.
We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns. This is an office-based Telephone role in our Gateshead office and work from home will not be available.
Role: Telephone Customer Service Specialist - THIS IS AN ONSITE ROLE ONLY AND NO REMOTE WORKING IS AVAILABLE
Site: Cuprum Building, 480 Argyle Street, Glasgow, G2 8NH
Start Date: 04/08/2025
Contract: Full-Time
Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm)
Hours: 37.5 hours per week
Shifts: Monday – Friday 8:00am to 18:15 (8-4:30 / 9-5:30 / 10-6:15) NO WEEKEND WORKING and NO BANK HOLIDAYS.
Salary: (£12.21) 23,809.5 PA
What does my role involve?
- You will be working in a lively, vibrant and rewarding environment.
- Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead.
- As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers.
- You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.
- You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.
What do we need from you?
- Strong verbal and written skills with the ability to show attention to detail.
- Ability to establish excellent customer relationships in a fast-paced environment.
- A can-do attitude with the ability to interact with lots of different people.
- Professional and friendly telephone manner with the ability to show empathy when needed.
- Customer Service experience.
- Experience of working within a target driven environment to a high standard.
- PC skills, and the ability to navigate multiple systems competently, with ease.
- A good consistent typing speed and the ability to multi-task.
- Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence.
- Ability to work within a fast paced, challenging and rewarding environment.
What you get from us:
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
The role you are applying for requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will be asked to provide documents/evidence to allow us to perform the below checks:
- Identity check
- Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
- Basic Criminal Records Check
- Employment/Academic History Check - for a period three years leading up to your application. We will require documented evidence of your three year history, employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc.
If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!
Customer Service Expert - Glasgow - (Government) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Expert - Glasgow - (Government)
✨Tip Number 1
Familiarise yourself with the key issues surrounding the cost of living crisis and government support systems. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role and the impact it has on people's lives.
✨Tip Number 2
Practice your telephone communication skills. Since this is a telephone-based role, being able to convey empathy and professionalism over the phone is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common customer service challenges and how to handle them effectively. Being prepared with strategies for dealing with difficult situations can set you apart from other candidates and show that you're ready for the fast-paced environment.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process. Plus, it shows your proactive approach to understanding the role.
We think you need these skills to ace Customer Service Expert - Glasgow - (Government)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Emphasise your verbal and written communication skills, as well as any experience dealing with sensitive situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others, particularly in the context of the cost of living crisis. Mention specific examples of how you've provided excellent customer service in the past.
Highlight Relevant Skills: In your application, focus on skills that are crucial for this role, such as empathy, resilience, and the ability to multitask. Provide examples of how you've demonstrated these skills in previous roles.
Prepare for Background Checks: Since the role requires Baseline Personnel Screening Standard (BPSS), start gathering necessary documents like identity proof, employment history, and any evidence of gaps in your work or education. Being prepared will speed up the process if you're selected.
How to prepare for a job interview at Teleperformance
✨Show Your Empathy
In this role, you'll be helping people through tough times. Make sure to express your understanding and empathy during the interview. Share examples of how you've helped customers in the past, especially in challenging situations.
✨Demonstrate Your Communication Skills
Strong verbal and written communication is key for a Telephone Customer Service Specialist. Practice clear and concise responses to common interview questions, and be ready to showcase your ability to explain complex information simply.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult customer interactions. Think of specific examples from your previous experience where you successfully resolved issues or improved customer satisfaction.
✨Research the Company and Role
Familiarise yourself with the company’s mission and values, especially their commitment to helping those in need. Understanding the specifics of the role will allow you to tailor your answers and show genuine interest in making a difference.
