Membership Assistant

Membership Assistant

Healthcare Membership Organisation

2 Days Office Central London, 3 Days Home

Salary £24,000 – £28,000 dependant on experience plus, company pension scheme, Death in service.

Permanent, Full Time

My client is an international leading Healthcare Membership organisation currently recruiting for a Membership Assistant.

If you are an experienced Membership Assistant working for a trade association, membership body, professional body, regulatory body, not for profit, or similar.

Main Purpose:
You will support the Membership Manager to provide and deliver the highest quality customer service and day-to-day administration of the Society’s membership in line with policies and procedures. You will be the first point of contact for members and as such you must have a good eye for detail and a desire to offer exemplary customer service. You will:

1. Provide a high level of customer service and act as a first point of contact (internal and external) – within areas of responsibility.
2. Have responsibility for membership administration and queries using the Society’s customer relationship management system (CRM) and associated member services.
3. Be the superuser of the Society’s CRM.
4. Plan, create and coordinate the sending of memberships.
5. Manage the Trainee programme including onboarding of new trainees and institutions.
6. Work with the Membership Manager to implement sustainable projects to further the mission of the Society.

Main Duties/Responsibilities:

1. Maintain quality of, and prioritisation of, own workload on a day-to-day basis, in line with deadlines and standards.
2. Constantly improve the quality of service for our members and other stakeholders.
3. Work with relevant team members to resolve problems and improve systems issues promptly.
4. Deliver the highest level of customer service and support to stakeholders (members, delegates, faculty, sponsors, partners, suppliers etc.).
5. Be responsible for general inboxes relating to membership.

Membership services:

1. Ensure the accurate maintenance of member records.
2. Maintain and develop the CRM system and processes.
3. Database management (data maintenance, customer contact management, data audit, reconciliations, etc.).
4. Ensure membership lists from our events are imported in a timely manner.
5. Maintain clear and accurate operations documents/procedures for reference and training purposes.
6. Membership reporting and data analysis in line with areas of responsibility.
7. Provide analytics and reports that correspond with the reporting cycles as well as ad hoc requests from other staff members.
8. Administration relating to member services including procurement of services and communication with suppliers/contractors as needed.

Membership communications:

1. Liaise with the Membership Manager (or other representatives as appropriate) to plan and implement regular, timely communications to our members including creation and sending out of the monthly membership newsletter.
2. Create follow-up journeys for attendees of our webinars, education courses and Congress.
3. In consultation with the Governance Manager, send time sensitive ad-hoc communications to members as required.

Trainee program administration:

1. Manage the administration for our trainee programme including onboarding new partner institutions, registering new trainees, and all queries and questions related to the trainee programme.
2. Monitor trainee success programme and provide regular statistics highlighting any concerns with registration conversions.
3. Create and send the quarterly trainee newsletter.
4. Provide support as required for the work of the NGen (Next Generation) Committee.

General:

1. Compliance with data protection guidelines, GDPR and policies.
2. Provide administrative support to the Membership Manager for special projects undertaken by the department.
3. Development of positive relationships with all stakeholders, internal and external.
4. Performance of other reasonable duties as necessary, to meet the needs of the organisation.
5. Commitment to the organisation’s aims and values.

Experience, Knowledge and Skills required:

1. Excellent communication and customer service skills.
2. Proven organisational skills.
3. Ability to plan effectively.
4. Excellent computer literacy and technical competency.
5. Advanced use of MS Office suite of products, especially Excel.
6. Ability to analyse and report on data and activities.
7. Working knowledge of websites and databases.
8. Ability to work to deadlines.
9. Excellent English language skills (for example proof reading).
10. Familiar with data protection standards and best practice, including GDPR.

To apply to this role please send your CV.

Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

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