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- Tasks: Manage a retirement lodge, organise activities, and ensure top-notch customer service.
- Company: Join Churchill Estates Management, a leader in retirement living with over 8000 apartments nationwide.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration; proficiency in Microsoft Office is essential.
- Other info: Flexible part-time hours, perfect for students or those seeking rewarding work.
The predicted salary is between 16072 - 16072 £ per year.
Salary: £16,072 p/a plus excellent benefits.
Hours: Monday to Friday, 09:00am-14:00pm (25 hours per week)
Location: Blenheim Lodge, Amersham, Bucks
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a 'friendly neighbour', you'll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. You'll be the trusted, 'go-to' person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you'll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays pro rata
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Part Time Lodge Manager - Blenheim Lodge in Amersham employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Lodge Manager - Blenheim Lodge in Amersham
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with the company's culture.
✨Tip Number 2
Network with current or former Lodge Managers or employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when discussing your suitability for the role.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you've gone above and beyond for customers, as this role heavily emphasises providing first-class service to residents.
✨Tip Number 4
Highlight any experience you have in managing events or activities, as this is a key part of the Lodge Manager role. Be ready to discuss how you've successfully organised events in the past and how you can bring that experience to enhance the community at Blenheim Lodge.
We think you need these skills to ace Part Time Lodge Manager - Blenheim Lodge in Amersham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Lodge Manager position. Tailor your application to highlight relevant experience in administration, customer service, and any background in retirement living or similar sectors.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant skills and experiences. Emphasise your customer service abilities, administrative skills, and any experience managing properties or working with older adults.
Write a Strong Cover Letter: In your cover letter, express your passion for providing excellent customer service and your enthusiasm for working with people. Mention specific examples from your past experiences that demonstrate your ability to manage tasks independently and effectively.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Lodge Manager role.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative abilities, be prepared to discuss your experience with Microsoft Office applications. You might want to mention any relevant tasks you've handled, such as scheduling events or managing documentation.
✨Highlight Your People Skills
As a Lodge Manager, you'll be interacting with a variety of people. Use the interview to showcase your friendly personality and ability to connect with others. Consider sharing anecdotes that illustrate your ability to handle sensitive situations with diplomacy.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the Lodge and its community. This not only demonstrates your enthusiasm but also helps you understand how you can contribute to making a positive difference in the lives of the Home Owners.
