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For Companies At a Glance
- Tasks: Manage service contracts and ensure customer satisfaction in a dynamic role.
- Company: Join Schneider Electric, a leader in energy management and automation.
- Benefits: Enjoy hybrid working, competitive salary, 28 days leave, and wellness support.
- Why this job: Be a trusted advisor, collaborate with teams, and drive customer success while making an impact.
- Qualifications: Technical background in HV/LV systems and experience in customer-facing roles required.
- Other info: Diversity & Inclusion are core values; we welcome all applicants.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Customer Success Manager to manage service contracts and drive customer satisfaction across our Secure Power and Power Systems business. This is a key role where you’ll be responsible for operational delivery, stakeholder engagement, and the financial health of your contracts. You’ll work closely with customers, engineers, and our internal teams to ensure smooth service execution.
What You’ll Do
- Manage a portfolio of service contracts
- Act as a trusted advisor, ensuring customers get the most out of their contracts.
- Oversee contract execution, guiding customers on HV and LV systems maintenance.
- Collaborate with engineers and support teams to ensure seamless service delivery.
- Track financial performance, identifying opportunities for improvement and growth.
- Conduct regular customer check-ins, performance updates, and business reviews.
- Work closely with the sales team to support contract renewals, upselling, and customer retention.
- Travel to customer sites as needed.
What We’re Looking For
- Technical background in HV/LV electrical systems
- Experience managing service contracts or working in a customer-facing engineering role.
- Commercial awareness – understanding of gross margins, contract profitability, and financial responsibility.
- Strong stakeholder management skills – ability to liaise with internal teams and external clients.
- Field engineers looking to transition into a customer success role are welcome to apply.
Location & Work Setup
- UK-based role – preference for candidates near Hatfield or Warrington, but open to other locations.
- Hybrid working – mix of home, office, and customer site visits.
What We Offer You:
- Competitive salary & Bonus Scheme
- 28 Days Annual Leave + Public Holidays
- Holiday Buy & Sell programme
- Pension Scheme
- Employee Share Ownership Programme
- Various Health & Wellbeing Support Options
- Gym Flex
- Open Talent Market (internal mobility opportunities + access to mentors & projects globally)
- Shopping & Dining Discounts
- Learning Portal and much more.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation. We believe that embracing different perspectives fosters innovation and collaboration. We strive for our teams to reflect the diversity of the customers and communities we serve. We proudly participate in the Disability Confident Program, offering workplace support to individuals with disabilities.
Apply Now Submit your application online to be considered for this opportunity. We want to hear about you!
Customer Success Manager employer: Schneider Electric - Global
Contact Detail:
Schneider Electric - Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with HV and LV electrical systems. Understanding the technical aspects will not only boost your confidence during interviews but also help you engage effectively with engineers and customers.
✨Tip Number 2
Network with professionals in customer success roles, especially those in the engineering sector. Attend industry events or join relevant online forums to gain insights and make connections that could lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with service contracts and how you've driven customer satisfaction in previous roles. Be ready to share specific examples that highlight your stakeholder management skills.
✨Tip Number 4
Research Schneider Electric's values and their approach to diversity and inclusion. Being able to articulate how your personal values align with theirs can set you apart as a candidate who fits well within their culture.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing service contracts and customer-facing roles. Emphasise any technical background in HV/LV electrical systems, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about customer success and how your skills align with the responsibilities outlined in the job description. Mention specific examples of how you've driven customer satisfaction in previous roles.
Highlight Stakeholder Management Skills: Demonstrate your ability to liaise with both internal teams and external clients. Provide examples of successful collaborations or projects where you managed multiple stakeholders effectively.
Showcase Financial Acumen: Since the role involves tracking financial performance, include any relevant experience you have with contract profitability and commercial awareness. This could be through managing budgets or improving service delivery efficiency.
How to prepare for a job interview at Schneider Electric - Global
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Success Manager, especially in managing service contracts and driving customer satisfaction. Familiarise yourself with HV and LV electrical systems, as this technical knowledge will be crucial during your interview.
✨Showcase Your Stakeholder Management Skills
Prepare examples that demonstrate your ability to engage with various stakeholders, both internal and external. Highlight any past experiences where you successfully liaised with clients or collaborated with teams to achieve common goals.
✨Discuss Financial Acumen
Be ready to talk about your understanding of contract profitability and financial performance. Discuss how you've tracked financial metrics in previous roles and identify opportunities for improvement, as this is key to the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer management strategies. Think of specific situations where you had to resolve issues or improve customer satisfaction, and be prepared to discuss the outcomes.
