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For Companies At a Glance
- Tasks: Join our team to handle customer queries and provide admin support.
- Company: A dynamic client based in Knutsford, focused on excellent customer service.
- Benefits: Earn £12ph plus holiday pay with a full-time schedule, Monday to Friday.
- Why this job: Great opportunity to develop your customer service skills in a supportive environment.
- Qualifications: Previous customer service experience and strong attention to detail required.
- Other info: Contact Caitlin at Forrest Recruitment for more info or send your CV!
The predicted salary is between 24000 - 28800 £ per year.
Our client who are based in Knutsford are looking for a temp on an ongoing basis to join their Customer Service team. This role is full time working Monday to Friday 8.30-4.30pm.
Your duties will include:
- Answering customer queries
- Updating customer accounts
- Monitoring a busy inbox
- Working off a ticketing system ensuring all queries are responded to in a timely manner
- Providing general admin support to the wider team
The ideal candidate must have previous customer service experience, have a high attention to detail and manage their own workload efficiently.
For further information about this opportunity please call Caitlin at Forrest Recruitment for a confidential discussion on 01625 533844. Alternatively, please forward your CV for immediate consideration.
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
Customer Service Administrator in Knutsford employer: Forrest Recruitment
Contact Detail:
Forrest Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Knutsford
✨Tip Number 1
Familiarise yourself with the company and its customer service approach. Understanding their values and how they interact with customers can help you tailor your responses during any interviews or discussions.
✨Tip Number 2
Brush up on your knowledge of ticketing systems and customer account management. Being able to discuss your experience with these tools will demonstrate your readiness for the role and show that you can hit the ground running.
✨Tip Number 3
Prepare examples from your previous customer service roles that highlight your attention to detail and ability to manage workloads. Having specific scenarios ready will help you convey your skills effectively during any conversations.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application.
We think you need these skills to ace Customer Service Administrator in Knutsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. Emphasise skills like attention to detail and workload management, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your relevant experience and how it aligns with the duties of answering customer queries and providing admin support.
Highlight Relevant Skills: In your application, clearly outline your skills related to managing a busy inbox and using ticketing systems. This will show that you understand the demands of the role.
Follow Up: After submitting your application, consider following up with a polite email or call to express your continued interest in the position. This can help keep your application top of mind.
How to prepare for a job interview at Forrest Recruitment
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've successfully handled customer queries and resolved issues, as this will demonstrate your capability for the role.
✨Demonstrate Attention to Detail
Since the job requires a high attention to detail, prepare to discuss situations where your meticulousness made a difference. You could mention how you ensured accuracy in updating customer accounts or managing a busy inbox.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems, be ready to talk about it. If not, do a bit of research on common systems used in customer service. Showing that you're proactive about learning can impress the interviewer.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, workload management, or company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
