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- Tasks: Assist customers with orders, manage enquiries, and resolve complaints.
- Company: Join a leading manufacturer dedicated to exceptional customer service.
- Benefits: Gain valuable experience in a supportive team environment for 2-3 months.
- Why this job: Perfect for those who enjoy helping others and want to develop their skills.
- Qualifications: Empathy, organisational skills, and a good geographical knowledge of the UK required.
- Other info: Temporary position with potential for future opportunities.
Our client is a leading manufacturer based on the outskirts of Tutbury, striving to put their customers at the heart of everything they do. They have a fantastic opportunity for a self-motivated Customer Service Advisor to join their thriving team on a temporary basis for 2-3 months.
General duties:
- Order processing and order management in a timely detailed manner
- Telephone enquiries and customer service calls
- Appointment planning with clients
- Dealing with customer complaints
- Liaison with production team, sales and operations teams
- Pricing for individual accounts by collating all information from a central location
- Managing own workload while also using shared sales inboxes
Due to the nature of the business, you will need an empathetic approach to customer needs. You will require a good geographical knowledge of the UK, and have excellent planning and organisational skills. If you feel you are the right person for this role, please apply now. However, if you do not hear back from us within 48hrs, kindly assume that you have been unsuccessful.
Customer Service Advisor in Burton-On-Trent employer: Harvey Beric Associates Ltd
Contact Detail:
Harvey Beric Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Burton-On-Trent
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their customer service philosophy and how they prioritise customer needs will help you align your approach during interviews.
✨Tip Number 2
Brush up on your geographical knowledge of the UK. Being able to discuss locations and logistics confidently can set you apart, especially when dealing with customer queries.
✨Tip Number 3
Prepare examples of how you've handled customer complaints in the past. Demonstrating your empathetic approach and problem-solving skills will be crucial in showcasing your fit for the role.
✨Tip Number 4
Practice your telephone communication skills. Since the role involves a lot of phone interactions, being articulate and friendly over the phone can make a great impression during any assessments or interviews.
We think you need these skills to ace Customer Service Advisor in Burton-On-Trent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight your relevant experience in order processing, customer service, and complaint handling.
Showcase Empathy: Since the role requires an empathetic approach to customer needs, include examples in your application that demonstrate your ability to handle customer complaints and provide excellent service. Use specific situations where you successfully resolved issues.
Highlight Organisational Skills: Emphasise your planning and organisational skills in your CV and cover letter. Mention any experience you have with managing workloads, appointment planning, or using shared inboxes effectively.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for a Customer Service Advisor.
How to prepare for a job interview at Harvey Beric Associates Ltd
✨Show Your Empathy
As a Customer Service Advisor, demonstrating empathy is crucial. Prepare examples of how you've handled customer complaints in the past, showcasing your ability to understand and address their needs effectively.
✨Know Your Geography
Since a good geographical knowledge of the UK is required, brush up on key locations and regions. Be ready to discuss how this knowledge can help you assist customers more efficiently.
✨Demonstrate Organisational Skills
Highlight your planning and organisational skills during the interview. You might want to share specific instances where you successfully managed multiple tasks or projects simultaneously.
✨Prepare for Role-Specific Questions
Expect questions related to order processing and customer service scenarios. Think about how you would handle various situations, such as prioritising urgent orders or managing customer expectations.
