Field Service Engineer (North of England)

Field Service Engineer (North of England)

We are looking for a Field Service Engineer to cover the North of England area (predominately Manchester/Leeds/Newcastle). The role will involve visiting customer premises to undertake diagnosis and repair, installation and calibration of garage equipment to ensure customer compliance and satisfaction.

The ideal candidate will come from a similar automotive background.

The nature of the role necessitates travel including some overnight stays and some weekends, although weekends will be upon rare occasions.

Duties include:

1. Coordinate workload to ensure effective time management and efficient route planning. Where possible, decrease travel time and increase productive time by planning work in geographic clusters.
2. Deliver upon the terms of service agreements to ensure that customer equipment is calibrated in line with legislative requirements.
3. Ensure all certificates are downloaded to the correct file location on a weekly basis.
4. Carry out site surveys prior to installation, then full installation and customer training, sign off completion form with the customer and download to server.
5. In the case of unplanned maintenance, respond quickly, change plans, and communicate changes to all stakeholders.
6. Fault finding and repair on breakdowns, plus planned preventative maintenance.
7. Ensure all breakdown reports are downloaded to the correct file location on a weekly basis.
8. Build solid customer relationships to support increased customer satisfaction.
9. Focus on quality of service & first time fix, feedback any requirements to improve products or services.
10. Work closely within a team of other engineers and service technicians.
11. Keep abreast of the latest technology and products, highlight training requirements to line manager.
12. Ensure adherence to health and safety policies, company procedures, and ensure that work practices comply with the GEA code of conduct.
13. Offer ideas for training that would benefit you and your peers, equipping you with the skills and experience needed to achieve high levels of performance.

Qualifications:

1. A Level / BTEC qualified or the equivalent working experience.
2. Previous experience in a field service engineer role or product support position, with proven problem solving and customer service skills.
3. Must come from a similar background with Mechanical experience.

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