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- Tasks: Manage customer queries and coordinate issue resolutions daily.
- Company: Join a well-regarded company known for high standards in customer service.
- Benefits: Competitive salary and a supportive team environment.
- Why this job: Great opportunity to enhance your customer service skills and make a real impact.
- Qualifications: Strong admin and customer service skills required; face-to-face experience is essential.
- Other info: This role is maternity cover, offering a chance to step into a vital position.
The predicted salary is between 28800 - 31900 £ per year.
Customer Support Coordinator Location: Tonbridge Salary: £28,800 – £31,900 (DOE) Hours: Monday – Friday 8.30am – 5pm (1 hour for lunch) Contract: Maternity Cover A highly established and well regarded company is actively seeking a Customer Support Coordinator to manage their day-to-day customer service administration and the coordination of issue resolutions. Key Responsibilities: Manage and respond to customer queries via email and phone. Log and track customer issues Prepare and issue weekly defect and exception reports. Allocate tasks to Customer Support Operatives and contractors. Oversee inspections, contractor performance, etc Coordinate CRM diaries and schedule works efficiently. Ensure customers are informed throughout the remediation process. Skills & Experience: Strong administrative and customer service skills. Ability to work independently, prioritise tasks, and problem-solve. Excellent communication and interpersonal abilities. Experience in face-to-face customer service is essential. Join this hardworking and dedicated team to help them maintain their exceptionally high standards of customer service! Apply now: Send your CV to Melissa or Ben at TN Recruits Temps to discover more and to make your application for…
Customer Support Co-ordinator employer: TN Recruits
Contact Detail:
TN Recruits Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Co-ordinator
✨Tip Number 1
Familiarize yourself with common customer service software and CRM systems. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills and ability to communicate effectively will resonate well with the hiring team.
✨Tip Number 3
Research the company’s values and customer service philosophy. Showing that you align with their standards and are committed to maintaining high levels of service can make a strong impression.
✨Tip Number 4
Practice your communication skills, especially over the phone. Since the role involves managing customer queries via phone, being articulate and confident in your responses is crucial.
We think you need these skills to ace Customer Support Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong administrative and customer service skills. Include specific examples of how you've managed customer queries and resolved issues in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your excellent communication and interpersonal abilities. Explain why you are passionate about customer service and how you can contribute to maintaining high standards.
Highlight Relevant Experience: In your application, emphasize any experience you have in face-to-face customer service. Mention specific situations where you successfully prioritized tasks or solved problems independently.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at TN Recruits
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've successfully resolved customer issues and maintained high standards of service.
✨Demonstrate Strong Communication Abilities
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be prepared to discuss how you handle difficult conversations with customers and ensure they feel heard and valued.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to prioritize tasks or manage multiple customer queries at once, and be ready to explain your thought process.
✨Research the Company Culture
Understanding the company's values and culture can help you align your answers with what they are looking for. Show enthusiasm for their commitment to high standards in customer service and express how you can contribute to that.
