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- Tasks: Manage Council Tax billing, recovery, and mentor new staff in a dynamic team environment.
- Company: Join a Local Authority in Southwark, dedicated to community service and support.
- Benefits: Competitive pay rates from £21.15 to £27.45 per hour with potential for contract extension.
- Why this job: Make a real impact in local governance while developing your skills and gaining valuable experience.
- Qualifications: 5 GCSEs including English and Maths or equivalent experience in Revenues administration.
- Other info: Immediate start available; must have the right to work in the U.K.
We are working closely alongside a Local Authority in Southwark to assist with the appointment of a Revenues Officer, on a 2.5-month contract, highly likely to be extended at client's discretion. Please apply with your CV for immediate consideration. Rate of Pay: £21.15 - £27.45 per Hour.
Responsibilities:
- Be responsible for meeting individual and team targets in the delivery of the Revenues Service including Council Tax billing and recovery, NNDR including BIDs and HBOP recovery as agreed as part of the annual appraisal process, managing a specific case load with autonomy as part of the team's operation.
- Be responsible for the induction and training of new staff and of delivering training to existing staff as part of their development process.
- Mentor, give guidance in complex areas and quality assure the work of Revenues trainee staff in processing revenues changes.
- Liaise with and instruct the Valuation Office Agency (VOA) to ensure liability is correctly assessed and/or where alterations/amendments to properties may be required, updating the property database as directed by the Valuation Office Agency (VOA) ensuring the database accurately reflects and reconciles to the Banding List.
- To provide information and produce written responses to valuation appeals when required.
- Maintain effective working relationships and respond to enquiries from registered social landlords, internal council housing, Housing Benefits sections, other local authorities, businesses and BIDs companies, voluntary sector organisations and other central/local government departments.
- Liaise, work closely with and attend meetings with service providers and stakeholders, as required.
Qualifications:
- Extensive knowledge of Revenues including relevant legislation and regulations.
- 5 GCSEs (including English and Maths) or equivalent or work experience of at least an equivalent level.
Experience:
- Significant experience of Revenues administration, working practice and procedures preferably in a delivery role.
- Experience of dealing directly with, and advising, members of the public in a professional manner under all circumstances.
- Experience of attending and interviewing customers at Court.
Please note: You should be available to work immediately or at short notice. You should have the right to work in the U.K.
Revenues Officer employer: Brackenberry
Contact Detail:
Brackenberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer
✨Tip Number 1
Familiarise yourself with the specific legislation and regulations related to Revenues. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals already working in local authorities or similar roles. Engaging with them can provide insights into the day-to-day responsibilities and expectations of a Revenues Officer.
✨Tip Number 3
Prepare for potential scenario-based questions during interviews. Think about how you would handle complex cases or difficult interactions with the public, as these are likely to come up.
✨Tip Number 4
Showcase any relevant experience you have in training or mentoring others. Highlighting this skill can set you apart, especially since the role involves guiding new staff and quality assurance.
We think you need these skills to ace Revenues Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Revenues administration and any specific achievements related to Council Tax billing and recovery. Use keywords from the job description to demonstrate your suitability.
Showcase Your Qualifications: Clearly list your qualifications, especially your GCSEs or equivalent, and any relevant training or certifications. If you have experience mentoring or training staff, be sure to include that as well.
Highlight Relevant Experience: Detail your significant experience in dealing with the public and handling complex cases. Mention any specific instances where you successfully managed a case load or provided guidance to colleagues.
Craft a Strong Cover Letter: Write a cover letter that explains why you are the perfect fit for the Revenues Officer role. Address your understanding of the responsibilities and how your background aligns with the needs of the Local Authority in Southwark.
How to prepare for a job interview at Brackenberry
✨Know Your Revenues Legislation
Make sure you brush up on the relevant legislation and regulations surrounding revenues. Being able to discuss these confidently will show your expertise and understanding of the role.
✨Demonstrate Your Experience
Prepare specific examples from your past roles that highlight your experience in revenues administration. Discuss how you've met targets, managed caseloads, and trained new staff to showcase your capabilities.
✨Showcase Your Communication Skills
Since the role involves liaising with various stakeholders, be ready to demonstrate your communication skills. Think of instances where you've effectively handled enquiries or resolved issues with the public or other departments.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle complex cases or disputes, especially those involving court appearances or valuation appeals.
