Income Services Manager in Birmingham

Homes & Communities Income Services Manager

REF/ 97556

Holliday Street, Birmingham

£39,194.48 per annum (plus £1680 car allowance)

37.5 hours per week

Permanent

About the role

We are currently looking to recruit an experienced and self-motivated Income Management Manager who will focus on maximising the collection of rent, recover arrears, coordinate and control legal action, by providing advice to its customers.

The role will include line management of Income Officers, the Former Tenant and Sundry Debt Officer and the Home Ownership Officer, carrying out one to one supervision meetings, team meetings and quality audits to ensure high quality services are delivered to our customers and income management targets are achieved.

The role will be working within the Homes and Communities and supporting and developing a team of Intensive Housing Management Officers based within Trident Reach, reporting on Key Performance Indicators across Trident Group.

The benefits;

• 34 days annual leave, plus the option to purchase up to 5 additional days
• Birthday leave
• New Home leave
• Life assurance (3 x salary)
• Employee Assistance programme
• Employee Wellbeing programme
• Flexible Working options

About You

We are looking for someone with experience in housing management or supported housing and income management as well as an understanding around current housing issues and legislation.

• Ability to lead and manage the performance of the Income team
• Embed an approach of continuous improvement and development of processes within the team, while contributing to Policy and Procedures review
• Ability to manage a varied and busy workload to meet targets and deadlines
• Considerable knowledge of housing, welfare benefits and financial inclusion to maximise household income
• Strong written and verbal communication skills and good organisational abilities
• Effective time management skills
• IT skills and fully conversant with Microsoft Office and computerised Housing Rents applications

Trident Group has over 60 years\’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.

Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.

We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope. By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

Applying

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).