Technical Services Controller - Food Manufacturing in Tipton

Hours of Work: Monday – Friday, 08:30 AM – 17:00 PM (Flexibility required)

Salary: £40,000 - £45,000 (Competitive, based on experience)

Benefits:

• 20 days holiday plus bank holidays and your birthday off
• Private healthcare
• Monthly bonus scheme after six months
• Opportunity to work in a dynamic and growing company
• A role with autonomy, responsibility, and variety

Main Purpose of the Role: To drive delivery and continual improvement in customer service, ensuring customer-to-factory alignment with transparency. Ensure adherence to best practice food production standards while balancing commercial challenges.

Day-to-Day Duties:

• Co-ordinate customer enquiries and complaints, providing timely responses.
• Conduct customer complaint analysis and implement improvements.
• Manage the Approved Supplier Process and maintain supplier documentation.
• Audit off-site suppliers where necessary.
• Work with raw material suppliers to gather data for HARA approvals.
• Perform Horizon Scanning using FERA and other tools to challenge suppliers effectively.
• Act as the BMS champion for Technical Services.
• Maintain and update recipe management systems.
• Support training on case and pallet label generation using the Bartender system.
• Assist with external audits when required.
• Review and approve client artwork, labels, and packaging.
• Ensure compliance with relevant Health & Safety and food safety legislation.
• Maintain effective communication with colleagues and managers.

Health and Safety, Environment, and Housekeeping:

• Work in a safety-conscious manner following company procedures and training.
• Contribute to health and safety initiatives, including risk assessment and investigations.
• Promote environmental efficiency by reducing waste and using resources responsibly.

Communication:

• Communicate in a professional, positive, and clear manner.
• Ensure precise and accurate relaying of instructions.
• Demonstrate effective listening skills to enhance communication.

Additional Responsibilities:

• Take responsibility for personal development and performance to maintain required skills and knowledge.
• Support team behaviours that enhance customer satisfaction and brand protection.
• Promote company values and maintain high standards of conduct.
• Adhere to and implement the Equal Opportunities policy.
• Follow the Environmental Policy, ensuring sustainable resource use and responsible waste disposal.

Essential Skills:

• 1-3 years of experience in a food manufacturing environment.
• Computer proficiency (Word, Advanced Excel, PowerPoint).
• Commercial awareness and problem-solving skills.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.

Desirable Skills:

• Awareness of raw material supply challenges and where to access current information.
• Strong understanding of HACCP principles.
• Previous experience in food safety compliance.

Training: Full training provided on company processes and food safety requirements. Ongoing professional development opportunities, including industry-related certifications.

If you are ready to take on this exciting opportunity, apply today by clicking the link below or get in touch with our recruitment team to find out more.