Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Japanese corporate clients with e-banking inquiries and manage client onboarding.
- Company: Join a leading Japanese financial institute in the heart of London.
- Benefits: Enjoy hybrid working, virtual GP services, and wellbeing support.
- Why this job: Be part of a dynamic team that values cultural understanding and client relationships.
- Qualifications: Experience in e-banking or customer support, with business-level Japanese skills required.
- Other info: No visa sponsorship available; must have the right to work in the UK.
The predicted salary is between 51000 - 72000 £ per year.
A Japanese financial institute is currently recruiting a Transaction Banking, CMS Client Support to work in their London office. In this role, you will be responsible for managing customer requirements and inquiries for e-banking/local channel products, handling client onboarding, promoting e-banking services, and providing daily support to Japanese corporate clients. The ideal candidate should have experience in e-banking, in promoting other products, or in customer support at a bank. Understanding of Japanese culture and business level of Japanese skills is essential.
Main Responsibilities:
- Manage and handle customer requirements and inquiries related to e-banking/local channel products and associated cash transactions
- Participate in e-banking/local channel product sales by conducting usage demonstrations in physical meetings or online
- Oversee client onboarding and implementation for e-banking/local channel products
- Prepare, review, and tailor agreements and client application forms for e-banking/local channel products
- Provide customer support for e-banking/local channel products across EMEA branches
- Assist and collaborate with department members on cash and channel product matters
- Coordinate with the relevant IT department on cash and channel product-related issues
- Support the department’s ad-hoc projects as required
- Maintain strong relationships and effective communication with internal and external stakeholders
Ideal Candidate:
- Experience in e-banking, cash/channel product promotion, or customer support at a bank
- Experience in pitching and presenting e-banking and CMS products to clients
- Knowledge or experience in transactions, payments, FX business, or operations
- Standard understanding of SWIFT and bank messaging
- Solid understanding of the Bank’s internal rules and procedures
- Business-level proficiency in English and Japanese (mandatory)
- PC skills (Microsoft Office)
- Ability to manage and prioritise multiple tasks simultaneously while remaining flexible and effective under strict deadlines
- Strong attention to detail and accuracy, with a positive attitude and willingness to support clients and team members
All applicants for the Transaction Banking, CMS Client Support (Japanese speaking) must have the right to work in the country as the Company is not able to offer visa support.
Contact Detail:
Centre People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Japanese-speaking Transaction Banking, CMS Client Support
✨Tip Number 1
Familiarise yourself with the specific e-banking products and services offered by the company. Understanding their features and benefits will help you engage confidently with potential clients during interviews.
✨Tip Number 2
Brush up on your Japanese business etiquette and communication styles. Demonstrating cultural awareness can set you apart, especially in a role that requires interaction with Japanese corporate clients.
✨Tip Number 3
Network with professionals in the finance sector, particularly those who have experience in transaction banking or e-banking. They can provide insights and potentially refer you to opportunities within the industry.
✨Tip Number 4
Prepare for scenario-based questions that may be asked during the interview. Think about how you would handle specific client inquiries or issues related to e-banking, as this will showcase your problem-solving skills.
We think you need these skills to ace Japanese-speaking Transaction Banking, CMS Client Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-banking, customer support, and any specific skills related to the role. Emphasise your proficiency in both Japanese and English, as well as your understanding of Japanese culture.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with e-banking products and how you can contribute to managing customer inquiries effectively.
Highlight Relevant Skills: In your application, clearly outline your skills in managing client relationships, handling inquiries, and promoting banking products. Use specific examples from your past experiences to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Centre People
✨Showcase Your Language Skills
Since this role requires business-level proficiency in both English and Japanese, be prepared to demonstrate your language skills during the interview. Practice common banking terminology in both languages and consider discussing your previous experiences where you used these skills.
✨Understand Japanese Business Culture
Having a solid understanding of Japanese culture is essential for this position. Research cultural norms and business etiquette in Japan, and be ready to discuss how you can apply this knowledge to build strong relationships with clients.
✨Prepare for Technical Questions
Expect questions related to e-banking and cash management systems. Brush up on your knowledge of SWIFT, bank messaging, and any relevant software tools. Be ready to explain how you've successfully handled similar tasks in past roles.
✨Demonstrate Customer Support Experience
This role heavily focuses on customer support, so prepare examples that highlight your experience in managing client inquiries and providing solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
