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- Tasks: Engage and assist customers while achieving personal and store performance goals.
- Company: Join New Balance, a family-oriented sportswear brand focused on growth and community.
- Benefits: Enjoy competitive pay, bonuses, discounts, and flexible uniforms in an inclusive environment.
- Why this job: Be part of a dynamic team that values passion, customer service, and personal development.
- Qualifications: Must be a team player with retail passion, effective communication, and basic maths skills.
- Other info: Flexible scheduling includes weekends and holidays; great for students seeking part-time work.
New Balance is more than just a sportswear brand - we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate, and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey - from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company's policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties as required from the management team
REQUIREMENTS FOR SUCCESS:
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Retail Associate (16 Hours) - Oxford Street employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Associate (16 Hours) - Oxford Street
✨Tip Number 1
Familiarise yourself with New Balance's brand values and product range. Understanding their mission and the specific products they offer will help you engage with customers more effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, ensuring you can provide total satisfaction from the moment they enter the store.
✨Tip Number 3
Be ready to discuss your previous retail experiences and how they relate to the role. Highlight any achievements in sales or customer service that demonstrate your ability to meet KPIs and contribute to store performance.
✨Tip Number 4
Show your flexibility and willingness to work varied hours, including weekends and holidays. This is crucial for retail roles, and expressing your availability can set you apart from other candidates.
We think you need these skills to ace Retail Associate (16 Hours) - Oxford Street
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with New Balance as a brand. Highlight your understanding of their values and how you can embody them as a Retail Associate in your application.
Tailor Your CV: Make sure your CV reflects your customer service experience and any relevant retail skills. Use specific examples that demonstrate your ability to engage and educate customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your desire to be a brand ambassador. Mention your flexibility and willingness to work weekends and holidays, as these are key requirements.
Highlight Teamwork Skills: Emphasise your ability to work as part of a team in both your CV and cover letter. Provide examples of past experiences where you successfully collaborated with others to achieve goals.
How to prepare for a job interview at New Balance
✨Show Your Passion for Retail
Make sure to express your genuine love for retail during the interview. Share specific examples of why you enjoy working in this field and how it drives you to provide excellent customer service.
✨Demonstrate Customer Engagement Skills
Prepare to discuss how you would engage with customers as they enter the store. Think of ways to excite and educate them about the products, showcasing your ability to create a welcoming atmosphere.
✨Highlight Teamwork Experience
Since being a team player is crucial for this role, come ready with examples of how you've successfully worked in a team environment. Emphasise your ability to collaborate and support your colleagues.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and customer service abilities. Prepare scenarios where you had to handle difficult situations or exceed customer expectations, demonstrating your adaptability.
