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- Tasks: Engage and assist customers while achieving personal and store performance goals.
- Company: Join New Balance, a family-oriented sportswear brand committed to growth and community.
- Benefits: Enjoy competitive pay, bonuses, generous discounts, and flexible uniforms.
- Why this job: Be part of an exciting team that values passion, learning, and customer satisfaction.
- Qualifications: Must be a team player with customer service skills and a passion for retail.
- Other info: Flexible work schedule including weekends and holidays; great development opportunities.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
To achieve personal KPIs and contribute to overall store performance
Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
Help to ensure the store remains as commercial as possible following company guidelines
Adhere to company’s policies and procedures
Responsible for maintaining health, safety, and environmental standards in store
Perform other duties that are required from the management team
REQUIREMENTS FOR SUCCESS:
Team Player
Demonstrate customer service skills
A passion for retail and sales
Desire to learn
Ability to perform basic maths and general retail operational processes
Effective communication skills
Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
Competitive compensation
Potential to earn more through our Retail Bonus Scheme
Great development opportunities
Inclusive working environments across all our European locations
Generous staff discount
Project involvement across our European region
Flexible uniform package
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Retail Associate (38 hours) - Oxford Street employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Associate (38 hours) - Oxford Street
✨Tip Number 1
Familiarise yourself with New Balance's brand values and product range. This knowledge will help you engage with customers effectively and demonstrate your passion for the brand during any interactions.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you to handle various customer interactions confidently and ensure total customer satisfaction.
✨Tip Number 3
Be ready to discuss your previous retail experiences and how they relate to the responsibilities of a Retail Associate. Highlight specific examples where you contributed to team performance or enhanced customer experiences.
✨Tip Number 4
Show your flexibility and willingness to work varied hours, including weekends and holidays. Mentioning your availability can set you apart as a candidate who is ready to meet the store's needs.
We think you need these skills to ace Retail Associate (38 hours) - Oxford Street
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with New Balance as a brand. Highlight your passion for sportswear and how it aligns with their values in your application.
Tailor Your CV: Make sure your CV reflects your customer service experience and any relevant retail skills. Use specific examples that demonstrate your ability to engage and educate customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your desire to be a brand ambassador and how you can contribute to the store's performance.
Highlight Teamwork and Flexibility: Emphasise your ability to work as part of a team and your flexibility regarding working hours. This is crucial for a retail position, especially during weekends and holidays.
How to prepare for a job interview at New Balance
✨Show Your Passion for Retail
Make sure to express your genuine love for retail during the interview. Share experiences where you've gone above and beyond for customers, as this aligns with the company's desire for brand ambassadors.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to engage and educate customers, which is crucial for delivering total customer satisfaction.
✨Be a Team Player
Emphasise your teamwork skills by discussing past experiences where you collaborated effectively with colleagues. New Balance values associates who can contribute to a positive team environment.
✨Understand the Brand
Research New Balance and its values before the interview. Being knowledgeable about the brand will help you answer questions confidently and show that you're genuinely interested in being part of their family.
