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- Tasks: Support users in EMEA offices and lead various IT projects.
- Company: Join a leading global law firm with a strong reputation.
- Benefits: Enjoy hybrid work, competitive salary, and excellent benefits.
- Why this job: Be part of a dynamic team that values empathy and problem-solving.
- Qualifications: 5+ years in 2nd line support, preferably in a law firm.
- Other info: Flexibility for shifts and occasional travel required.
The predicted salary is between 40000 - 46000 £ per year.
A leading global law firm is seeking a Technical Support Analyst to support all users within their EMEA offices and help lead on various projects. The ideal candidate will be able to empathise, adapt and have excellent analytical troubleshooting skills with the ability to resolve IT problems methodically and logically. The ideal candidate will have experience working in a professional services environment, with previous experience in a law firm strongly preferred. The role is paying £50,000-£55,000 and is hybrid (3 days in the office 2 days working from home) and the firm offers very good benefits.
Skills/Experience required:
- 5+ years’ experience at a 2nd line support level in a law firm or similar/professional environment
- Technical knowledge of supporting Windows 11 Professional and Office 365 apps
- Experience of working in a Microsoft Active Directory and Exchange environment
- Knowledge of vertical meeting software – Teams/Webex/Zoom
- Understanding of networking technologies (wired and wireless)
- Knowledge of remote working technologies – Azure Virtual Desktop/Citrix/Beyond Trust
- Mobile phone (iPhone & Android) support and administration - Company Portal
- Configuration, analysis and diagnostics of PC, Printer and Laptop faults
- Familiarity with PC hardware, Dell Laptops, HP Laser printers and Canon multifunction devices
- Document Management System – iManage or similar
- Professional Services specific applications – Aderant and InterAction - desired but not essential
- Time Management/Recording – Carpe Diem - desired but not essential
This role is a permanent full-time role. Hours are Monday to Friday, 35-hour week, working a shift rota between the hours of 8:00am to 6:00pm. Flexibility is necessary as shift coverage, out of hours support and occasional overtime during projects & upgrades is a requirement of the role. The ability to travel to other offices within EMEA very occasionally is also required.
IT Support Analyst employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 11 Professional and Office 365. Being able to demonstrate your hands-on experience with these tools during interviews will set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in a law firm or professional services environment. This will show that you understand the unique challenges and requirements of the role, making you a more attractive candidate.
✨Tip Number 3
Prepare for potential technical questions by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you've successfully resolved IT issues, especially in high-pressure situations typical of a law firm.
✨Tip Number 4
Network with current or former employees of the firm if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of experience in 2nd line support, especially within a law firm or similar professional environment. Emphasise your technical knowledge of Windows 11 and Office 365, as well as any relevant software like iManage or Aderant.
Craft a Strong Cover Letter: In your cover letter, express your empathy and adaptability, which are key traits for this role. Provide specific examples of how you've successfully resolved IT problems in the past, showcasing your analytical troubleshooting skills.
Highlight Relevant Skills: Clearly list your technical skills related to networking technologies, remote working technologies, and mobile phone support. Mention any experience with Microsoft Active Directory, Exchange, and vertical meeting software like Teams or Zoom.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a professional services environment.
How to prepare for a job interview at Ashdown Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 11, Office 365, and any relevant software like Teams or Zoom. Highlight specific examples where you've successfully resolved technical issues in a professional environment.
✨Demonstrate Empathy and Adaptability
Since the role requires empathy towards users, think of scenarios where you had to adapt your approach to meet different user needs. Share these experiences to show that you can handle diverse situations effectively.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about your troubleshooting process. Prepare to walk through how you would diagnose and resolve common IT problems methodically, showcasing your analytical skills.
✨Understand the Professional Services Environment
Familiarise yourself with the unique challenges faced in a law firm setting. Be ready to discuss how your previous experience aligns with the demands of working in a professional services environment.
