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- Tasks: Assist in coordinating customer engagement and manage queries effectively.
- Company: Ongo is a people-focused landlord providing homes to 10,000 families.
- Benefits: Enjoy a full-time role with a competitive salary and opportunities for creativity.
- Why this job: Join a dynamic team where your communication skills can shine and make a real impact.
- Qualifications: Strong organisational skills, effective communication, and good ICT proficiency required.
- Other info: Flexibility in work hours may be needed, including occasional evening work.
Here at Ongo, we believe everyone has the potential to be great. It’s what drives us to come to work and do our jobs every day.
Most people know us as a landlord providing homes to 10,000 people and their families. But homes aren’t our business, people are.
We want to appoint a Customer Engagement Assistant on a permanent contract.
- Full time (37 hours)
- Salary – (£24,295 per annum)
To join our Customer Engagement team and help them to manage the coordination of customer engagement throughout North Lincolnshire. You’ll need to be an effective communicator to deal with a wide range of queries from customers, plus have a high standard of organisational skills that will be essential in arranging meetings and consultation events.
You will have the opportunity to get involved in a wide variety of day to day admin duties as well as using your creative skills to produce promotional material. It would also be an advantage if you have some experience in organising events and attending meetings.
You also need to have good ICT skills and be capable of using social media and other digital forms of communication to increase engagement with customers of all age groups.
The role requires providing face to face and digital support (individually or in a group) to our volunteers and the customer engagement groups, helping to support the running of these meetings. This includes supporting staff to help take minutes and record actions.
The post will require some flexibility in changing work priorities as and when required and where necessary you may be asked to work outside of normal working hours.
If you think you are the right person for this job, then apply online.
Customer Engagement Assistant employer: Ongo Recruitment
Contact Detail:
Ongo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Assistant
✨Tip Number 1
Familiarise yourself with Ongo's mission and values. Understanding their focus on people rather than just properties will help you align your communication style and demonstrate your passion for customer engagement during any interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully coordinated events or meetings in the past. Be ready to discuss specific challenges you faced and how you overcame them, as this will highlight your problem-solving abilities.
✨Tip Number 3
Brush up on your ICT and social media skills. Since the role involves using digital communication to engage with customers, being able to discuss your experience with various platforms and tools will set you apart from other candidates.
✨Tip Number 4
Prepare to demonstrate your flexibility and adaptability. Think of examples where you've had to adjust your priorities or work outside of normal hours, as this will show that you're ready to meet the demands of the role.
We think you need these skills to ace Customer Engagement Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Engagement Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer engagement, communication, and organisational skills. Use bullet points for clarity and include specific examples of past achievements.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention your understanding of Ongo's mission and how you can contribute to their customer engagement efforts. Be sure to include any relevant experience in event organisation and digital communication.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Ongo Recruitment
✨Showcase Your Communication Skills
As a Customer Engagement Assistant, effective communication is key. Be prepared to demonstrate your ability to handle various customer queries clearly and confidently during the interview.
✨Highlight Your Organisational Abilities
Since the role involves coordinating meetings and events, share specific examples of how you've successfully organised similar activities in the past. This will show your potential employer that you can manage multiple tasks efficiently.
✨Demonstrate Your ICT Proficiency
Make sure to discuss your experience with digital communication tools and social media. Highlight any relevant projects where you used these skills to engage with customers or promote events.
✨Be Ready for Flexibility Questions
The job may require you to adapt to changing priorities. Prepare to discuss situations where you've had to be flexible in your work approach, showcasing your ability to handle unexpected challenges.
