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For Companies At a Glance
- Tasks: Provide top-notch technical support for 1st and 2nd line issues.
- Company: Join a dynamic team dedicated to delivering exceptional IT solutions.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Gain hands-on experience while making a real impact in tech support.
- Qualifications: Strong knowledge of Windows environments and experience with IT ticketing systems required.
- Other info: Ideal for tech enthusiasts looking to kickstart their career in IT.
The predicted salary is between 30000 - 42000 £ per year.
We are searching for an IT Support Analyst to provide high-quality technical support across both 1st and 2nd line issues. This role will involve managing and resolving support tickets, responding to email queries, and providing desk-side/in-person assistance.
Responsibilities
- Handle password resets, user onboarding, and general IT support queries
- Escalate complex issues to the wider IT team when necessary
- Support and maintain Windows-based servers, desktops, and hardware
- Administer and troubleshoot the Microsoft 365 suite, including user management
- Experience using an IT ticketing system
- Strong knowledge of Windows environments, including servers and hardware
- Hands-on experience with mobile devices, particularly iOS (iPhones and iPads)
IT Support Analyst employer: Vector Resourcing Ltd.
Contact Detail:
Vector Resourcing Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with common IT support scenarios, especially those related to password resets and user onboarding. Practising these tasks can help you feel more confident during the interview.
✨Tip Number 2
Brush up on your knowledge of the Microsoft 365 suite and Windows environments. Being able to discuss specific features or troubleshooting methods will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Gain hands-on experience with mobile devices, particularly iOS. If you have access to an iPhone or iPad, explore its settings and functionalities to better understand common issues users might face.
✨Tip Number 4
Familiarise yourself with IT ticketing systems, as they are crucial for managing support requests. If possible, try using a demo version of a popular ticketing system to get a feel for how they operate.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with 1st and 2nd line issues. Include specific examples of how you've managed support tickets and resolved technical queries.
Craft a Strong Cover Letter: In your cover letter, emphasise your hands-on experience with Windows environments and the Microsoft 365 suite. Mention any specific achievements or projects that demonstrate your problem-solving skills in IT support.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as knowledge of Windows servers, hardware troubleshooting, and experience with mobile devices like iOS. This will help you stand out to the hiring team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Analyst role.
How to prepare for a job interview at Vector Resourcing Ltd.
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Windows environments, Microsoft 365, and mobile devices, especially iOS. Be prepared to discuss your hands-on experience with these technologies during the interview.
✨Familiarise Yourself with IT Ticketing Systems
Since managing support tickets is a key part of the role, it’s essential to understand how IT ticketing systems work. If you have experience with a specific system, be ready to share examples of how you've used it effectively.
✨Prepare for Common Support Scenarios
Think about common IT support issues like password resets or user onboarding. Prepare to walk through how you would handle these situations, demonstrating your problem-solving skills and customer service approach.
✨Show Your Team Spirit
This role involves escalating complex issues to the wider IT team, so it's important to show that you can work well in a team environment. Be ready to discuss how you’ve collaborated with others in past roles to resolve technical challenges.
