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- Tasks: Provide top-notch support for trading teams and resolve application issues.
- Company: Join a leading firm in commodities trading with a global presence.
- Benefits: Enjoy a dynamic work environment with opportunities for remote work and professional growth.
- Why this job: Be part of a global support team delivering world-class service in a fast-paced industry.
- Qualifications: Previous trade support experience and knowledge of trading platforms are essential.
- Other info: Ideal for tech-savvy individuals eager to learn and grow in finance.
The predicted salary is between 36000 - 60000 £ per year.
Production Support Engineer – Commodities Trading Applications Support is the first call for the firm’s trading teams regarding their trading requests and trade processing. A candidate in this role interfaces with trading teams, Technology teams, External vendors, Risk Management, Operations, and the Broker community. We are looking for a L1/L2 Trading Applications Support Analyst – FIC to join our team in London providing trade support to all EMEA Trading Teams on the firm’s proprietary and external trading applications. You will be responsible for resolving client and application issues stemming from the use of our trading platforms to execute trades across global markets. The role will be focused on business support across Commodities & Fixed Income Trading production support. You will be part of a Global Support Team (follow the sun model) helping to provide our user base with world-class service. Principal Responsibilities Trade Support: 1st and 2nd Line support for all Trading teams within the EMEA region. Incident & Change management. Assist with automating processes to increase efficiency and streamline trade support. Manage communications with a wide range of stakeholders (firm management, brokers, development teams, risk management). Trading Platform Onboarding and Management: User onboarding: responsible for the setup of new users, configuring accounts, product permissions, coordinating with risk for trading limits, and coordinating test trades. User Training: Provide training to new users on various technology stacks (Trading application & risk management platforms). Qualifications/Skills Required Previous experience in a Trade Support / Business Analyst role in major financial institutions (sell side / buy side / trading firm). Experience supporting Commodities Trading and proficiency with Trading Platforms such as Trayport, WebICE, TT. Working knowledge of an object-oriented programming language (Python, Java) and API concepts (HTTP protocol, RestAPIs). Exposure to multiple asset classes (EQ Derivatives, Interest Rates derivatives, Equities Cash markets, Fixed Income, Credit) desirable. Good understanding of Unix / Windows environments. Intermediate SQL skills. Familiarity with middle and back office systems, risk management tools (OpenLink, Imagine) and with Bloomberg or Reuters market data desirable. Able to prioritize in a fast-moving, high-pressure, constantly changing environment; Good sense of urgency – problem management and escalation. Excellent communication and interpersonal skills. Detail-oriented, accountable, and strong sense of ownership. Fast learner with a demonstrated aptitude to grasp new concepts quickly. #J-18808-Ljbffr
Production Support Engineer - Commodities employer: Millennium Management
Contact Detail:
Millennium Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Engineer - Commodities
✨Tip Number 1
Familiarise yourself with the specific trading platforms mentioned in the job description, such as Trayport and WebICE. Having hands-on experience or even a basic understanding of these tools will give you an edge during interviews.
✨Tip Number 2
Brush up on your knowledge of object-oriented programming languages like Python or Java. Being able to discuss how you've used these skills in past roles can demonstrate your technical proficiency and problem-solving abilities.
✨Tip Number 3
Network with professionals in the commodities trading sector. Attend industry events or join relevant online forums to connect with people who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 4
Prepare for situational questions that assess your ability to handle high-pressure environments. Think of examples from your past experiences where you successfully managed urgent issues or escalated problems effectively.
We think you need these skills to ace Production Support Engineer - Commodities
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in trade support or business analysis, particularly within financial institutions. Emphasise your familiarity with trading platforms and any programming skills you possess.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Production Support Engineer role specifically. Mention your experience with commodities trading and how your skills align with the responsibilities outlined in the job description.
Showcase Technical Skills: Clearly outline your technical skills, especially your knowledge of programming languages like Python or Java, and your understanding of APIs. This is crucial for the role, so provide specific examples of how you've used these skills in previous positions.
Highlight Communication Abilities: Since the role involves managing communications with various stakeholders, emphasise your communication and interpersonal skills. Provide examples of how you've successfully collaborated with teams or managed client relationships in high-pressure environments.
How to prepare for a job interview at Millennium Management
✨Know Your Trading Platforms
Familiarise yourself with the specific trading platforms mentioned in the job description, such as Trayport and WebICE. Be prepared to discuss your experience with these tools and how you've used them in previous roles.
✨Demonstrate Technical Proficiency
Since the role requires knowledge of programming languages like Python or Java, be ready to showcase your technical skills. You might be asked to solve a problem or explain a concept related to APIs or SQL during the interview.
✨Highlight Your Communication Skills
As you'll be interfacing with various teams and stakeholders, emphasise your communication abilities. Share examples of how you've effectively managed communications in past roles, especially in high-pressure situations.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've resolved client or application issues. Highlight your approach to problem management and escalation, demonstrating your sense of urgency and ownership in resolving challenges.
