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- Tasks: Support the Store Manager in driving sales and creating a vibrant store atmosphere.
- Company: Join a B Corp TM company dedicated to style, positivity, and sustainability.
- Benefits: Enjoy 25 days holiday, online discounts, learning opportunities, and enhanced family policies.
- Why this job: Be part of a fun, inclusive culture that values equality and customer connection.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Opportunity for career growth and development in a supportive environment.
The predicted salary is between 27000 - 42000 £ per year.
Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B Corp TM. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalisation in our workplaces.
Role Overview: Putting the customer at the heart of everything that you do, you will support the Store Manager in commercially managing your store to maximise profitability through the retail plan; driving sales, managing costs, and delivering our brand through the visual proposition. Creating a fun and inspiring atmosphere in line with our brand and culture, you must support the development of the team, whilst ensuring the highest standards are maintained throughout the store according to company guidelines.
Role Responsibilities:
- Leading by example and demonstrating exceptional standards of behaviour ensuring the integrity of the brand is maintained at all times.
- Drive and role model customer service standards to exceed customer expectations.
- Training, coaching and developing your team supporting the completion of appraisals and performance reviews for all Crew.
- Proactive analysis of available financial data, retail and company strategy, use of local/industry knowledge and commercial creativity to maximise sales opportunities and support in making commercial decisions to drive store performance and exceed KPI targets.
- To ensure that the store is working to budget through effective scheduling, cost controls and crew productivity.
- To use effective planning and organisational skills to successfully implement the retail plan.
- Communicating and liaising with Head Office to influence and maximise the stock package where appropriate.
- To ensure correct procedures are adhered to in a professional manner for your Crew and store including cash and stock, health and safety, office, security of premises, key holders and loss prevention (NB, this list is not exhaustive).
- To oversee and execute the FatFace visual proposition to company standards including leading sale/new season launches and floor moves.
- To abide by all FatFace policies and procedures and comply with legal obligations including safety requirements.
- Ensure GDPR procedures are adhered to at all times to maintain confidentiality.
- In the absence of the Store Manager, take on holding responsibilities that ensure the continued success of your store in sales, standards and Crew development.
Role Competencies:
- To deliver excellent customer service standards focusing on customer needs and satisfaction.
- Align self to the company's social and environmental mission and champion any actions that you can directly impact at all times.
- Proactively offer alternative ways for customers to buy across all of our channels.
- Ensure all crew are equipped with product training and are aware of our multichannel proposition.
- Championing the FatFace vision and values in store to keep the customer at the heart of all decision-making.
- Proactively provide crew with learning, development and coaching opportunities to aid in achieving high performing teams that reach their full potential.
- Use of local knowledge and creativity to maximise sales opportunities that are unique to your market.
- Ensure that the store is working to budget through effective scheduling, cost controls and Crew productivity.
Benefits of working with us:
- 25 days holiday plus bank holidays.
- Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc).
- THRIVE Our learning management system- access from day one with 1000s of pieces of learning.
- Dental Insurance (employee funded).
- Pension scheme.
- EAP support around the clock- UNUM/Retail Trust/Fashion Textiles Support.
- Critical illness/Death in service for Salaried staff.
- Sick pay allowances.
- O2 phone discount.
- Eye Tests/contributions to glasses (qualifying roles only).
- Sabbatical leave in line with service.
- Enhanced Family Friendly policies i.e. Maternity Leave.
- Refer a friend scheme.
If this sounds like the opportunity for you then apply today!
Mevagissey Assistant Store Manager employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mevagissey Assistant Store Manager
✨Tip Number 1
Familiarise yourself with the FatFace brand values and culture. Understanding their commitment to sustainability and inclusivity will help you align your responses during interviews, showcasing that you share their vision.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've exceeded customer expectations in previous roles. This will show that you can lead by example and maintain high standards in line with their expectations.
✨Tip Number 3
Research the local market trends and customer preferences in Mevagissey. Being able to discuss how you would leverage this knowledge to drive sales and create a unique shopping experience will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your leadership style and how you would support team development. Highlighting your experience in training and coaching will demonstrate your capability to foster a high-performing team, which is crucial for the Assistant Store Manager role.
We think you need these skills to ace Mevagissey Assistant Store Manager
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand the core values of the company. They emphasise equality, inclusion, and sustainability. Reflect these values in your application to show that you align with their mission.
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and team development. Use specific examples that demonstrate your ability to drive sales and manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating a positive customer experience and how you can contribute to the store's success. Mention any previous experience that aligns with the role's responsibilities, such as training staff or managing budgets.
Showcase Your Leadership Skills: Since the role involves supporting the Store Manager and leading a team, highlight your leadership skills. Provide examples of how you've successfully trained and developed team members in past roles, and how you maintain high standards in a retail environment.
How to prepare for a job interview at Fatface
✨Understand the Brand Values
Before your interview, make sure you thoroughly understand the company's values and mission. They pride themselves on sustainability, equality, and customer service, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully trained or motivated others in previous roles, highlighting your coaching and mentoring skills.
✨Prepare for Customer Service Scenarios
Expect questions about customer service situations. Think of specific instances where you exceeded customer expectations or resolved conflicts effectively. This will show your commitment to putting customers at the heart of everything you do.
✨Discuss Financial Acumen
Since the role involves managing costs and maximising profitability, be ready to talk about your experience with financial data analysis and commercial decision-making. Highlight any relevant achievements that demonstrate your ability to drive sales and manage budgets.
