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RBH

Guest Service Manager

London Full-Time 23000 - 31000 £ / year (est.) No home office possible

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Holiday Inn Express London – Limehouse , 469-475 The Highway, London (East), London, E1W 3HN

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey…

A DAY IN THE LIFE OF A Guest Service Manager at Holiday Inn Express London Limehouse

What you\’ll be doing…

Reporting to the Deputy General Manager you can expect your working day to include the following.

You will be responsible for the day to day running of the Reception shift, managing guest expectations and delivering great guest satisfaction. Checking in and out, processing of accurate billing & cashier duties, as well as leading a team of great individuals. You will be required to act as Duty Manager on a rota basis. The successful applicant for this role will be able to display great leadership skills, deliver excellent customer service, have a positive ‘can do\’ attitude, be willing to learn and show that they care.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements…

To succeed in the role of Guest Service Manager, you will need the following qualities and skills.

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience within the hotel industry is essential, as this is a customer facing role and full system training is provided.

Passionate about delivering GREAT SERVICE and BE GUEST FOCUSED,
Have previous experience in IHG Brand as Reception Supervisor, Guest Relations Supervisor,
Experienced in handling guests queries and complaints,
Experience using Opera PMS,
Are willing to learn new things and work as part of a wide hotel team,
We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means we can offer great flexibility if required.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture…

Discounted hotel room rates for you and your friends & family
Extra days holiday for your birthday
Flexible working arrangements
Pension
Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH

Holiday Inn Express London – Limehouse 469-475 The Highway, London (East), London, E1W 3HN

Job Ref RBH14479
Branch Holiday Inn Express London – Limehouse
Location London (East)
Salary/Benefits £28582 per annum plus benefits
Contract type Permanent
Hours Full Time
Shift pattern Flexible Hours
Hours per week 40
Date posted 09/07/2024
Closing date 22/08/2024

The modern Holiday Inn Express London – Limehouse lies just outside the City of London and the Congestion Charge zone in the East London district of Limehouse. It\’s just a short walk to Docklands Light Railway (DLR) links for 20-minute journeys to central London and London – City Airport.

The Holiday Inn Express London – Limehouse\’s 4 meeting rooms can be tailored to meetings for up to 20 people. You can hop on the DLR train for 5 minutes to Canary Wharf and Bank stations, and get to exhibitions and conferences at ExCel exhibition centre in just 13 minutes. There\’s wireless Internet throughout the hotel.

Drive just 10 minutes to The O2 arena in Greenwich for live music and entertainment. You can buy a London Travelcard to get to the city\’s sights.

Guest Service Manager employer: RBH

At Holiday Inn Express London - Southwark, we prioritise our people, fostering a vibrant and inclusive work culture that celebrates diversity and individual growth. With competitive benefits such as discounted hotel rates, extra holiday for your birthday, and flexible working arrangements, we ensure our employees feel valued and supported. Located in the heart of London, close to iconic attractions, our team enjoys a dynamic environment where they can thrive and develop their careers in hospitality.