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- Tasks: Investigate customs challenges and develop actionable solutions for our customers.
- Company: WiseTech Global creates innovative software for the logistics industry, empowering global supply chains.
- Benefits: Enjoy a vibrant workplace culture with autonomy, professional growth, and opportunities for innovation.
- Why this job: Shape products that solve real customer problems and make a significant impact in logistics.
- Qualifications: Passion for problem-solving and strong communication skills are essential; experience in product support is a plus.
- Other info: Join a rapidly expanding ASX 50 company focused on technical innovation and global reach.
The predicted salary is between 28800 - 48000 £ per year.
At WiseTech Global, we are driven by a shared vision to build the operating systems for global logistics. Our cutting-edge software is used by logistics companies around the world to run their operations smoothly and efficiently. One of our flagship products is our customs solution, a vital tool for businesses that must navigate the complexities of customs compliance in over 160 countries. What sets our customs product apart is its flexibility and functionality, designed to address the unique challenges faced by our customers. Our global customer base includes some of the world’s largest freight forwarders, and their success depends on staying compliant with ever-changing customs regulations while ensuring timely declarations. As we continue to innovate and develop our customs product, we need a passionate and skilled Product Specialist who can dive into these challenges, identify key problems, and design solutions that make a real difference. You’ll play a crucial role in shaping products that solve problems our customers didn’t even know they had!
Key Responsibilities:
- Investigate Complex Issues: Identify challenges in the customs process and develop clear, actionable solutions.
- Provide Exceptional Customer Support: Deliver 2nd line support to ensure our customers’ needs are met quickly and effectively.
- Document Requirements: Translate customer pain points into clear, well-defined product requirements for new features and improvements.
- Improve Existing Functionality: Evaluate current features, recommend enhancements, and help optimize product functionality.
- Create Support Documentation: Write clear release notes, process documentation, and other resources to support customers and development teams.
- Collaborate Across Teams: Work closely with both customers and the development team throughout the product lifecycle to ensure the right solutions are delivered.
- Review Product Development: Participate in User Acceptance Testing (UAT) and Quality Assurance (QA) for software fixes and new features.
About WiseTech Global: At WiseTech Global we build leading technology solutions that help the logistics industry move goods globally. Our customers include the world’s largest logistics companies. Our innovations and global technology enable, improve and empower the world’s supply chains. Having listed on the ASX in 2016, WiseTech Global is now an ASX 50, AU$20 billion+ company that is serious about expansion and technical innovation. Our mission is to change the world by creating breakthrough products that empower those that own, enable, and operate the supply chains of the world. We are known for our vibrant, dynamic workplace where personal and professional fulfilment and company success go hand in hand. Working at WiseTech provides you with the ability to work in an industry-leading culture with high levels of autonomy and ownership.
Product Specialist - UK Customs employer: Wisetech Global Limited
Contact Detail:
Wisetech Global Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist - UK Customs
✨Tip Number 1
Familiarise yourself with customs regulations and compliance processes in the UK and globally. Understanding the complexities of customs will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the logistics and customs sectors. Attend industry events or join relevant online forums to connect with people who can provide insights into the role and potentially refer you to opportunities at WiseTech Global.
✨Tip Number 3
Prepare to discuss specific examples of how you've solved complex problems in previous roles. Highlighting your analytical skills and ability to translate customer pain points into actionable solutions will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions. As a Product Specialist, you'll need to collaborate across teams, so demonstrating your ability to convey information effectively will be crucial.
We think you need these skills to ace Product Specialist - UK Customs
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Product Specialist position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the role. Emphasise your problem-solving abilities, customer support experience, and any relevant technical knowledge related to customs compliance or logistics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the logistics industry and your understanding of customs challenges. Use specific examples from your past experiences to demonstrate how you can contribute to WiseTech Global's mission.
Highlight Collaboration Skills: Since the role involves working closely with customers and development teams, be sure to mention any previous experiences where you successfully collaborated across teams. This will show your ability to communicate effectively and work towards common goals.
How to prepare for a job interview at Wisetech Global Limited
✨Understand the Product
Before your interview, make sure you have a solid understanding of WiseTech Global's customs solution. Familiarise yourself with its features, benefits, and how it addresses customer challenges. This knowledge will help you demonstrate your passion for the product and your ability to contribute effectively.
✨Prepare for Problem-Solving Questions
As a Product Specialist, you'll need to tackle complex issues. Be ready to discuss specific examples from your past experiences where you've identified problems and developed actionable solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Customer Support Skills
Since providing exceptional customer support is a key responsibility, prepare to share instances where you've successfully resolved customer issues. Highlight your communication skills and your ability to translate customer pain points into clear requirements for product improvements.
✨Demonstrate Collaboration Experience
Collaboration across teams is crucial in this role. Be prepared to discuss how you've worked with different stakeholders, such as development teams or customers, to deliver successful outcomes. Emphasise your teamwork skills and your ability to facilitate effective communication.
