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- Tasks: Assist small business owners with funding queries and provide top-notch customer support.
- Company: Funding Circle helps small businesses thrive by providing fast and competitive funding solutions.
- Benefits: Enjoy hybrid working, private medical insurance, fitness discounts, and a supportive work culture.
- Why this job: Make a real impact on small businesses while developing your career in a dynamic environment.
- Qualifications: Driven, adaptable, and excellent at multitasking with strong communication skills.
- Other info: Join a diverse team committed to making a difference in the economy.
The predicted salary is between 28800 - 43200 £ per year.
This role sits within the Operations team umbrella and forms part of our Customer Operations team. They are the face of Funding Circle and work passionately to make sure small businesses have an incredible experience in getting the funding they need.
Who are we?
We’re Funding Circle. We back small businesses to succeed. At Funding Circle, we believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow. With more than a decade of expertise under our belt, we’ve built a game-changer of a platform with cutting-edge data and technology that’s reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.
We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle-free processes to deliver an unbeatable customer experience.
The role
In the Customer Operations team you will assist and help small business owners with queries about funding with us. This role is to provide customer support to our borrowers, helping them understand what Funding Circle can offer them for their growth and expansion needs. As well as offering top quality service to our existing customers, and assisting them with whatever they need.
As a Customer Operations Executive supporting the Sales and Operations Channels, you embody one of our most important selling points: delivering customer value that drives customer satisfaction.
- Dealing with inbound enquiries, via telephone or email answering borrower’s questions/queries.
- Requesting information from borrowers either by email or telephone.
- Update the Salesforce CRM system with all relevant information so that loan applications can move through our funnel from application to offer.
- Develop strong working relationships with 3rd party suppliers and FC internal departments.
- Support the Direct business reporting by keeping information accurate and updated.
- Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day.
What we’re looking for
- Driven to succeed both individually and as part of a team.
- Dynamic and KPI driven with the ability to work well under pressure.
- Natural proficient at multitasking with strong time management skills.
- A transparent communication with the customer - both good and bad.
- Adaptable and ready to provide feedback on our products and how customers are feeling to help aid future improvements.
At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements.
Why join us?
At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better.
As a flexible-first employer we offer hybrid working at Funding Circle, and we’ve long believed in a 'best of both' approach to in-office collaboration and non-office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day!
We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.
A few highlights:
- Health: Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, access to free online therapy sessions and exclusive discounts with Hertility for reproductive health support.
- Wealth: Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
- Development: Dedicated annual learning allowance and full access to internal learning platform.
- Lifestyle: Wellhub (for fitness discounts), Electric Car Scheme and more!
And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments. Ready to make a difference? We’d love to hear from you.
Contact Detail:
Funding Circle Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive
✨Tip Number 1
Familiarise yourself with Funding Circle's mission and values. Understanding their commitment to supporting small businesses will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries via phone and email. Practice common scenarios you might encounter as a Customer Operations Executive to show your readiness to provide excellent support.
✨Tip Number 3
Get comfortable with Salesforce or similar CRM systems. Being able to discuss your experience with managing customer information and tracking interactions will set you apart as a candidate who can hit the ground running.
✨Tip Number 4
Network with current or former employees of Funding Circle on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to use in your application and interviews.
We think you need these skills to ace Customer Operations Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Operations Executive at Funding Circle. Highlight your customer service experience and how it aligns with their mission to support small businesses.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are relevant to the role. Emphasise your ability to multitask, manage time effectively, and communicate transparently with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping small businesses and your understanding of the funding process. Mention specific examples of how you've provided excellent customer service in the past.
Showcase Problem-Solving Skills: In your application, provide examples of how you've proactively solved problems in previous roles. This is crucial for demonstrating your ability to handle the challenges that may arise in the Customer Operations team.
How to prepare for a job interview at Funding Circle Ltd
✨Understand the Company Mission
Before your interview, make sure you understand Funding Circle's mission to support small businesses. Familiarise yourself with their platform and how it benefits SMEs. This will show your genuine interest in the role and align your answers with their values.
✨Demonstrate Customer-Centric Skills
As a Customer Operations Executive, you'll be the face of the company. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. Highlight your ability to communicate transparently and empathetically.
✨Showcase Problem-Solving Abilities
Be ready to discuss situations where you've identified problems and implemented solutions. Funding Circle values proactive problem solvers, so think of specific instances where you've mitigated risks or improved processes.
✨Familiarise Yourself with CRM Systems
Since updating the Salesforce CRM system is part of the role, it’s beneficial to have a basic understanding of CRM systems. If you have experience with Salesforce or similar platforms, be sure to mention it during your interview.
