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- Tasks: Help manage and investigate complaints for the Council, ensuring they are handled effectively.
- Company: Join Tower Hamlets Council, dedicated to creating a proud and inclusive community.
- Benefits: Enjoy flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact in your community while developing valuable skills in complaint management.
- Qualifications: Experience in complaints management and familiarity with electronic case systems are essential.
- Other info: We value diversity and welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen to join the Council’s Information Governance Complaints and Member Enquiries Service as a Complaints Officer. This role is required to assist the Council in managing and complying with its statutory obligations under children’s, adults and public health complaints legislation, as well as supporting the investigation of complex corporate complaints.
The post holder will provide advice and guidance to residents and other stakeholders, including senior managers within all Council services, and will ensure incoming complaints into the council are correctly assessed, allocated, and acted upon. Knowledge and experience of complaints management is essential, as is the use of an electronic case management system.
Tower Hamlets' vision for our borough is that: people are aspirational, independent, and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough.
We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect. Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity, and looks to employ a diverse workforce representative of those groups.
We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class. We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.
Complaints Officer employer: Tower Hamlets Council Pension Fund
Contact Detail:
Tower Hamlets Council Pension Fund Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Officer
✨Tip Number 1
Familiarise yourself with the specific complaints legislation relevant to children, adults, and public health. Understanding these laws will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of the Council, especially those in the Information Governance Complaints and Member Enquiries Service. They can provide valuable insights into the role and the council's culture, which can be beneficial during your application process.
✨Tip Number 3
Showcase your experience with electronic case management systems. If you have used similar systems in previous roles, be prepared to discuss how you navigated them and the impact they had on your work efficiency.
✨Tip Number 4
Align your values with Tower Hamlets' TOWER values. During any discussions or interviews, highlight how your personal and professional ethos reflects their commitment to being Together, Open, Willing, Excellent, and Respectful.
We think you need these skills to ace Complaints Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Complaints Officer. Highlight key skills such as complaints management and experience with electronic case management systems.
Tailor Your CV: Customise your CV to reflect relevant experience in complaints management and any previous roles that demonstrate your ability to handle complex issues. Use specific examples to showcase your skills.
Craft a Compelling Cover Letter: Write a cover letter that aligns with Tower Hamlets' TOWER values. Explain why you are passionate about the role and how your background makes you a suitable candidate for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a Complaints Officer.
How to prepare for a job interview at Tower Hamlets Council Pension Fund
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Complaints Officer. Familiarise yourself with the relevant legislation and the Council's approach to complaints management, as this will help you answer questions confidently.
✨Showcase Your Experience
Prepare examples from your past work that demonstrate your experience in handling complaints. Highlight any specific cases where you successfully resolved issues or improved processes, as this will show your capability in the role.
✨Emphasise Communication Skills
As a Complaints Officer, strong communication skills are essential. Be ready to discuss how you effectively communicate with various stakeholders, including residents and senior managers, and provide examples of how you've navigated difficult conversations.
✨Align with TOWER Values
Familiarise yourself with Tower Hamlets' TOWER values: Together, Open, Willing, Excellent, and Respect. Be prepared to discuss how you embody these values in your work and how they align with your personal ethos.
