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- Tasks: Support the Store Manager in driving sales and managing store operations.
- Company: Join a B Corp TM company dedicated to style, positivity, and sustainability.
- Benefits: Enjoy 25 days holiday, online discounts, and access to extensive learning resources.
- Why this job: Be part of a fun, inclusive culture that values equality and personal growth.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Opportunities for career development and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B Corp TM. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalisation in our workplaces.
Role Overview: Putting the customer at the heart of everything that you do, you will support the Store Manager in commercially managing your store to maximise profitability through the retail plan; driving sales, managing costs, and delivering our brand through the visual proposition. Creating a fun and inspiring atmosphere in line with our brand and culture, you must support the development of the team, whilst ensuring the highest standards are maintained throughout the store according to company guidelines.
Role Responsibilities:
- Leading by example and demonstrating exceptional standards of behaviour ensuring the integrity of the brand is maintained at all times.
- Drive and role model customer service standards to exceed customer expectations.
- Training, coaching, and developing your team supporting the completion of appraisals and performance reviews for all Crew.
- Proactive analysis of available financial data, retail and company strategy, use of local/industry knowledge and commercial creativity to maximise sales opportunities and support in making commercial decisions to drive store performance and exceed KPI targets.
- To ensure that the store is working to budget through effective scheduling, cost controls and crew productivity.
- To use effective planning and organisational skills to successfully implement the retail plan.
- Communicating and liaising with Head Office to influence and maximise the stock package where appropriate.
- To ensure correct procedures are adhered to in a professional manner for your Crew and store including cash and stock, health and safety, office, security of premises, key holders, and loss prevention (NB, this list is not exhaustive).
- To oversee and execute the FatFace visual proposition to company standards including leading sale/new season launches and floor moves.
- To abide by all FatFace policies and procedures and comply with legal obligations including safety requirements.
- Ensure GDPR procedures are adhered to at all times to maintain confidentiality.
- In the absence of the Store Manager, take on holding responsibilities that ensure the continued success of your store in sales, standards, and Crew development.
Role Competencies:
- To deliver excellent customer service standards focusing on customer needs and satisfaction.
- Align self to the company’s social and environmental mission and champion any actions that you can directly impact at all times.
- Proactively offer alternative ways for customers to buy across all of our channels.
- Ensure all crew are equipped with product training and are aware of our multichannel proposition.
- Championing the FatFace vision and values in store to keep the customer at the heart of all decision-making.
- Proactively provide crew with learning, development, and coaching opportunities to aid in achieving high performing teams that reach their full potential.
- Use of local knowledge and creativity to maximise sales opportunities that are unique to your market.
- Ensure that the store is working to budget through effective scheduling, cost controls and Crew productivity.
Benefits of working with us:
- 25 days holiday plus bank holidays.
- Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts, etc).
- THRIVE Our learning management system- access from day one with 1000s of pieces of learning.
- Dental Insurance (employee funded).
- Pension scheme.
- EAP support around the clock- UNUM/Retail Trust/Fashion Textiles Support.
- Critical illness/Death in service for Salaried staff.
- Sick pay allowances.
- O2 phone discount.
- Eye Tests/contributions to glasses (qualifying roles only).
- Sabbatical leave in line with service.
- Enhanced Family Friendly policies i.e. Maternity Leave.
- Refer a friend scheme.
If this sounds like the opportunity for you then apply today!
Leeds Thorpe Park Assistant Store Manager employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leeds Thorpe Park Assistant Store Manager
✨Tip Number 1
Familiarise yourself with FatFace's brand values and culture. Understanding their commitment to sustainability and inclusivity will help you align your responses during interviews, showcasing that you share their vision.
✨Tip Number 2
Prepare examples of how you've previously driven sales or improved customer service in a retail environment. Being able to demonstrate your experience in these areas will make you stand out as a candidate who can contribute to the store's success.
✨Tip Number 3
Showcase your leadership skills by discussing any experience you have in training or developing team members. FatFace values strong team dynamics, so highlighting your ability to coach and inspire others will be beneficial.
✨Tip Number 4
Research the local market trends and customer preferences in Leeds Thorpe Park. Being knowledgeable about the area will allow you to suggest tailored strategies for maximising sales opportunities during your interview.
We think you need these skills to ace Leeds Thorpe Park Assistant Store Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with FatFace's values and mission. Highlight how your personal values align with their commitment to equality, inclusion, and sustainability in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in retail management, customer service, and team development. Use specific examples that demonstrate your ability to drive sales and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the role. Mention how you can contribute to creating a fun and inspiring atmosphere while maintaining high standards.
Highlight Relevant Skills: In your application, emphasise skills such as financial analysis, commercial decision-making, and effective communication. Provide examples of how you've successfully implemented retail plans or improved team performance in previous roles.
How to prepare for a job interview at Fatface
✨Understand the Brand Values
Before your interview, make sure you thoroughly understand the company's values and mission. They pride themselves on equality, inclusion, and sustainability, so be prepared to discuss how you can contribute to these principles in your role.
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, customer service is key. Be ready to share examples of how you've exceeded customer expectations in previous roles. Highlight any specific strategies you've used to enhance customer satisfaction.
✨Demonstrate Leadership Experience
You'll need to support the Store Manager and lead the team effectively. Prepare to discuss your leadership style and provide examples of how you've trained or developed team members in the past.
✨Prepare for Financial Discussions
The role involves managing costs and maximising profitability. Brush up on your understanding of retail financials and be ready to discuss how you've used data to drive sales and make commercial decisions in previous positions.
