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- Tasks: Lead client engagements and manage CRM implementations with C-level executives.
- Company: Join a dynamic CRM software company focused on enhancing business through technology.
- Benefits: Enjoy a competitive salary, car allowance, bonus, and flexible work arrangements.
- Why this job: Make a real impact by advising clients on CRM solutions and driving their success.
- Qualifications: Extensive CRM knowledge and experience in senior stakeholder management required.
- Other info: Work in Reading office 3 days a week with opportunities for travel.
The predicted salary is between 56000 - 84000 £ per year.
A CRM software product company is looking for a senior client-facing engagement manager/project manager with excellent knowledge of CRM. In this customer-facing role, you will work with potential and existing customers (at the C level) both pre-sale and post-sale, advising them of the benefits of CRM systems and how it will enhance their business. You will also be involved with implementations and client reviews.
To be considered for this role, you will have excellent client-facing CRM skills with extensive senior stakeholder management experience. Candidates without exceptional knowledge of CRM cannot be considered. It does not matter which CRM product you have knowledge of (e.g., Salesforce, Dynamics, HubSpot, etc.).
Roles and Responsibilities include:
- Pre-sales scoping and requirements capture with C level and other stakeholders.
- Client presentations.
- Use your excellent CRM knowledge to guide and advise clients.
- Commercial engagement with C level executives.
- Educate and advise customers on their commitments and expectations.
- Project management of client implementations.
To be considered, you will have the following experience:
- Excellent and detailed knowledge of CRM (not as a user - you will have implemented systems, giving CRM advice, etc.).
- Significant experience working at the C level.
- Strong commercial awareness.
- Project management/project delivery skills and experience.
- Experience in client engagement/customer success, etc.
This role offers a lot of autonomy. It is a senior role, and the successful candidate will work closely with potential and established clients, ensuring they understand and get the most out of their CRM. The client is based in Reading, and you need to be in the office 3 days a week. You will also travel to site when required. The salary is likely to be £70,000 - £75,000 + car allowance + bonus. If you have the CRM and business consultancy skills, please send your CV for a full brief. Interviews soon and immediate start available.
Senior Project Manager, CRM employer: Fdo Consulting
Contact Detail:
Fdo Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Project Manager, CRM
✨Tip Number 1
Network with professionals in the CRM industry, especially those who have experience with C-level engagements. Attend relevant events or webinars to connect with potential colleagues and learn about their experiences.
✨Tip Number 2
Familiarise yourself with the latest trends and developments in CRM systems. Being knowledgeable about various platforms like Salesforce, Dynamics, and HubSpot will help you stand out during discussions with potential employers.
✨Tip Number 3
Prepare to discuss specific examples of your past project management experiences, particularly those involving client engagement and implementation of CRM systems. This will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Research the company’s current CRM offerings and any recent projects they’ve undertaken. This knowledge will allow you to tailor your conversations and show genuine interest in how you can contribute to their success.
We think you need these skills to ace Senior Project Manager, CRM
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience with CRM systems and client engagement. Focus on your project management skills and any specific achievements that demonstrate your ability to work with C-level executives.
Craft a Compelling Cover Letter: In your cover letter, emphasise your knowledge of CRM systems and how you've successfully implemented them in previous roles. Mention your experience in managing senior stakeholders and how you can add value to the company.
Showcase Relevant Experience: When detailing your work history, be specific about your roles in pre-sales scoping, client presentations, and project management. Use metrics where possible to illustrate your impact on client success and engagement.
Prepare for Interviews: Anticipate questions related to CRM implementation and client engagement strategies. Be ready to discuss specific examples from your past experiences that demonstrate your expertise and how you can contribute to the company's goals.
How to prepare for a job interview at Fdo Consulting
✨Showcase Your CRM Expertise
Make sure to highlight your extensive knowledge of CRM systems during the interview. Be prepared to discuss specific implementations you've worked on and how you've advised clients on maximising their CRM investments.
✨Prepare for C-Level Engagement
Since this role involves working with C-level executives, practice articulating your ideas clearly and confidently. Think about how you can demonstrate your ability to engage with senior stakeholders and address their unique needs.
✨Demonstrate Project Management Skills
Be ready to discuss your project management experience in detail. Share examples of successful client implementations you've led, focusing on your approach to managing timelines, resources, and stakeholder expectations.
✨Understand the Company’s CRM Solutions
Research the specific CRM products the company offers. Familiarise yourself with their features and benefits so you can speak knowledgeably about how they can enhance a client's business during your interview.
