Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide expert support for business-critical applications and troubleshoot software issues.
- Company: Join a dynamic team in Meriden, Solihull, focused on enhancing system functionality.
- Benefits: Enjoy competitive salary, career growth, and 24 days holiday plus bank holidays.
- Why this job: Be part of a collaborative culture that values problem-solving and innovation.
- Qualifications: Strong experience in Power Platform and 2nd or 3rd line technical support required.
- Other info: Opportunity to work closely with development teams and improve application performance.
Location: Meriden, Solihull (On-site)
We are seeking a proactive Application Support Analyst to join our team and provide expert technical support for business-critical applications. The ideal candidate will have a strong background in 2nd or 3rd line technical support, with expertise in troubleshooting software issues and enhancing system functionality.
Key Responsibilities:- Provide 2nd and 3rd line support for application-related issues, ensuring timely resolution.
- Troubleshoot and resolve software problems, identifying root causes and implementing solutions.
- Work with Power Platform, Dynamics Sales, and Plugins to configure and enhance system performance.
- Collaborate with development teams and business stakeholders to support application improvements.
- Manage system upgrades, patches, and enhancements.
- Document issues, resolutions, and best practices to improve future support.
- Strong experience in Power Platform, Dynamics Sales, and Plugins.
- Proven expertise in 2nd or 3rd line technical support within a software/application environment.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills to liaise with stakeholders and technical teams.
- Experience with ITIL processes and best practices (desirable).
- Competitive salary (to be discussed).
- Career progression and development opportunities.
- 24 days holiday plus bank holidays.
If you’re passionate about application support and have a strong background in troubleshooting software, we’d love to hear from you.
Application Support Analyst employer: Pertemps Coventry
Contact Detail:
Pertemps Coventry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with the Power Platform and Dynamics Sales. Having hands-on experience or even completing relevant online courses can give you an edge, as it shows your commitment to understanding the tools you'll be working with.
✨Tip Number 2
Brush up on your troubleshooting skills by practising common software issues and their resolutions. You could set up a test environment to simulate problems and work through solutions, which will prepare you for real-world scenarios.
✨Tip Number 3
Network with current or former Application Support Analysts. Engaging with professionals in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Demonstrate your communication skills during any interactions with us. Being able to clearly articulate technical issues and solutions is crucial in this role, so practice explaining complex concepts in simple terms.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd and 3rd line technical support. Include specific examples of troubleshooting software issues and any relevant projects you've worked on, especially with Power Platform and Dynamics Sales.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for application support. Mention your problem-solving skills and how you can contribute to enhancing system functionality. Be sure to address the key responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your expertise in ITIL processes and any experience you have with managing system upgrades and patches. This will demonstrate your understanding of best practices in application support.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Application Support Analyst role.
How to prepare for a job interview at Pertemps Coventry
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Power Platform, Dynamics Sales, and Plugins in detail. Highlight specific examples where you've successfully troubleshot software issues or enhanced system functionality.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about past challenges you've faced in application support. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate how you identified root causes and implemented solutions.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to liaise with non-technical stakeholders. This will show your ability to bridge the gap between technical teams and business users.
✨Familiarise Yourself with ITIL Processes
While not mandatory, having a basic understanding of ITIL processes can set you apart from other candidates. Brush up on key ITIL concepts and be ready to discuss how they apply to application support and service management.
