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For Companies At a Glance
- Tasks: Help clients implement monday.com and manage their onboarding process.
- Company: Join monday.com, a leading platform transforming workplace efficiency.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be a key player in client success while building strong relationships and enhancing your project management skills.
- Qualifications: 3-5 years in customer success or implementation roles; BA/BS degree required.
- Other info: Work from our London office 3 days a week and embrace a culture of inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
Our Services organization is growing and we are looking for an Implementation Consultant to join our Services team. As an implementation consultant, you’ll work closely with our enterprise and strategic customers to implement monday.com to help their business needs and challenges. Please note this role requires attending our London office 3 days a week.
About The Role
- Take ownership of new accounts and manage their onboarding and implementation for our customers.
- Build strong relationships with our clients to understand their needs and ensure their success with monday.com.
- Act as a project manager to ensure timelines are met.
- Serve as the main point of contact throughout the service period and act as the liaison between clients and the rest of the monday.com team.
- Have the flexibility to execute different types of service offerings depending on which package the client has (PS, Onboarding, Managed Services).
- Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows.
- Build, own, and execute client success and implementation plans.
- Navigate client organizations to uncover additional product applications & opportunities for partnership.
- Spearhead internal cross-functional improvement projects.
Your Experience & Skills
- 3-5 years experience in a Professional Service / Implementation / Customer Success positions.
- Strong customer-facing and presentation skills with the ability to establish trust and credibility.
- Ability to work in a high volume environment.
- Superb written and verbal communication skills.
- Positive attitude, empathy, and high energy.
- BA or BS degree.
We believe in equal opportunity. monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment. All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates. monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to All requests for accommodation are treated confidentially, as practical and permitted by law.
Meet the Services team. We enable our customers to achieve their business goal, by transforming the way their organizations work. With expert guidance, deep partnerships, and a commitment to excellence, we act as a trusted advisor, delivering value and success through monday.com-based solutions.
Implementation Consultant employer: monday.com
Contact Detail:
monday.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Consultant
✨Tip Number 1
Familiarise yourself with monday.com and its features. Understanding the platform inside out will not only help you during the interview but also demonstrate your genuine interest in the role and how you can effectively assist clients.
✨Tip Number 2
Network with current or former Implementation Consultants at monday.com. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your discussions.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed client relationships or implemented solutions. This will showcase your relevant skills and give you a chance to highlight your problem-solving abilities.
✨Tip Number 4
Demonstrate your project management skills by discussing any tools or methodologies you've used in previous roles. Being able to articulate your approach to managing timelines and client expectations will set you apart as a strong candidate.
We think you need these skills to ace Implementation Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Professional Services, Implementation, or Customer Success roles. Emphasise your customer-facing skills and any project management experience that aligns with the responsibilities of the Implementation Consultant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of monday.com and how you can help clients achieve their business goals. Mention specific examples of how you've successfully managed client relationships and implemented solutions in previous roles.
Showcase Communication Skills: Since superb written and verbal communication skills are essential for this role, ensure your application is free from errors and clearly articulates your thoughts. Use concise language and structure your application logically to demonstrate your communication prowess.
Highlight Flexibility and Adaptability: In your application, mention instances where you've had to adapt to different client needs or service offerings. This will show that you can handle the diverse requirements of the role and are ready to take on various types of service packages.
How to prepare for a job interview at monday.com
✨Understand the Product
Familiarise yourself with monday.com and its features. Be prepared to discuss how you can leverage these tools to meet client needs, as this will demonstrate your commitment and understanding of the role.
✨Showcase Your Project Management Skills
Since the role involves acting as a project manager, be ready to share examples from your past experiences where you successfully managed timelines and client expectations. Highlight any specific methodologies you used.
✨Emphasise Relationship Building
The position requires strong customer-facing skills. Prepare to discuss how you've built trust and credibility with clients in previous roles, and how you plan to do the same at monday.com.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to navigate challenges or implement solutions under pressure, and be ready to explain your thought process.
