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For Companies At a Glance
- Tasks: Drive business outcomes and manage customer engagements from start to finish.
- Company: Join Starburst, a remote-first company revolutionizing data analytics with innovative solutions.
- Benefits: Enjoy competitive salaries, equity options, flexible PTO, and a supportive work culture.
- Why this job: Be part of a mission-driven team solving complex challenges while growing your career.
- Qualifications: 10+ years in consulting or project management; strong communication and problem-solving skills required.
- Other info: Diversity and inclusion are core values; we welcome all backgrounds.
The predicted salary is between 82000 - 100000 £ per year.
About Starburst
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.
Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!
About the role
Starburst Data is seeking a highly skilled and experienced Engagement Manager to join our dynamic team. As an Engagement Manager, you will be responsible for driving business outcomes across the customer journey, from initial engagement to successful adoption. The successful candidate will work closely with customers to understand their needs, scope the right set of services, and manage the successful delivery of those services. You will align with a regional sales leader to drive these behaviors against a subset of accounts within the portfolio. This role requires a combination of strong program management skills, technical acumen, adoption planning, and effective communication abilities.
As an Engagement Manager at Starburst you will:
- Engage in strategic discussions with the executive buyer, understanding their business objectives, challenges, and desired outcomes.
- Clearly articulate the value proposition of the services being offered and how they align with the executive buyer’s goals and priorities.
- Establish trust and credibility by demonstrating deep industry knowledge, understanding of the buyer’s organization, and a track record of successful engagements.
- Build and nurture strong relationships with the champion, who serves as the internal advocate for the engagement within the customer organization.
- Offer support and guidance to the champion throughout the engagement process, helping them navigate internal processes and mobilize resources as needed.
- Collaborate closely with the champion to ensure alignment between customer expectations and the services being delivered, and leverage their insights to drive successful outcomes.
- Identify and engage with other stakeholders who may have influence or impact on the success of the engagement, such as end users, decision-makers, and functional leads.
- Tailor communication and engagement strategies to the needs and preferences of each stakeholder group, ensuring clear and effective communication at all levels.
- Proactively address concerns and objections raised by other stakeholders, leveraging insights from the champion and executive buyer to overcome obstacles and drive alignment.
- Solicit feedback from other stakeholders throughout the engagement process, incorporating their input to enhance service delivery and customer satisfaction.
- Collaborate with sales teams to understand customer needs and objectives to identify new use cases and/or adoption opportunities.
- Lead the scoping process to define the appropriate set of services to meet customer requirements.
- Drive adoption of Starburst culminating in the Customer reaching its success criteria.
- Partner with internal teams, including consultants, engineers, and project managers, to ensure successful delivery of services.
- Manage multiple engagements simultaneously, ensuring on-time and on-budget delivery.
- Serve as the primary point of contact for customers throughout the engagement lifecycle.
- Monitor and report on key performance indicators (KPIs) to track the success of engagements.
- Drive continuous improvement in processes and methodologies to enhance customer satisfaction and project delivery efficiency.
Some of the things we look for:
- Bachelor’s degree in business, technology, or a related field; MBA or equivalent experience preferred.
- Minimum of 10 years of experience in professional services, consulting, or project management.
- Tenure and past experience working with executive teams at large accounts.
- Comfortable navigating large company challenges and pushing organizational change.
- Proven track record of successfully managing customer engagements and delivering business outcomes.
- Strong understanding of technology solutions and services, preferably in data management.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
- Strong problem-solving and decision-making abilities.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
£82,000 – £100,000 a year
The base salary range for this UK full-time position is £82,000 – £100,000, subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all UK locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.
Why build your career at Starburst?
We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.
We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!
We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up for one another authentically in all moments that matter.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Enterprise Engagement Manager employer: Coatue Management L.L.C.
Contact Detail:
Coatue Management L.L.C. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Engagement Manager
✨Tip Number 1
Familiarize yourself with Starburst's data lake analytics platform and the open-source Trino technology. Understanding the technical aspects will help you engage in meaningful conversations with potential customers and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the data management and analytics space. Attend industry events or webinars to connect with individuals who may have insights into Starburst's culture and values, which can be beneficial during your engagement discussions.
✨Tip Number 3
Research the challenges faced by organizations in managing data silos and vendor lock-in. Being able to articulate these pain points and how Starburst addresses them will position you as a knowledgeable candidate who understands customer needs.
✨Tip Number 4
Prepare to discuss your past experiences in managing customer engagements, particularly with executive teams. Highlight specific examples where you successfully drove business outcomes, as this aligns closely with the responsibilities of the Engagement Manager role.
We think you need these skills to ace Enterprise Engagement Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Engagement Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in professional services, consulting, or project management. Provide specific examples of how you've successfully managed customer engagements and delivered business outcomes.
Showcase Communication Skills: Since the role requires excellent communication and interpersonal skills, include examples in your application that demonstrate your ability to build strong relationships with customers and internal teams.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your understanding of Starburst's mission and values. Discuss how your background and skills can contribute to their goals, particularly in driving customer engagement and adoption.
How to prepare for a job interview at Coatue Management L.L.C.
✨Understand the Company’s Mission
Before your interview, make sure you understand Starburst's mission to dismantle data silos and vendor lock-in. Be prepared to discuss how your experience aligns with this mission and how you can contribute to their goals.
✨Demonstrate Your Program Management Skills
As an Engagement Manager, strong program management skills are crucial. Prepare examples from your past experiences where you successfully managed multiple projects or engagements simultaneously, ensuring on-time and on-budget delivery.
✨Showcase Your Technical Acumen
Familiarize yourself with Starburst's data lake analytics platform and open-source Trino. Be ready to discuss how your technical knowledge can help drive customer adoption and deliver successful outcomes.
✨Build Rapport with the Interviewers
Engagement Managers need excellent communication and interpersonal skills. During the interview, focus on building rapport with your interviewers by actively listening, asking insightful questions, and demonstrating your ability to connect with others.
