Support Analyst

Working in a fast and dynamic environment, supporting clients remotely will be your primary task. With on-the-job training and the opportunity to learn new skills and methodologies, we will soon expect you to:

• Customers come to you with questions about their data and their marketing campaigns. Because you are the ‘super user’ of the applications and have knowledge of best practices, you ensure that customers get the most out of their data and tools.
• Up-to-date technological skills are essential, and you should be able to quickly master new software programs. This job offers you freedom and responsibility in a flexible working environment.
• We manage large amounts of complex information and data for our clients, and your analytical skills will be crucial. You should also have an understanding of marketing and campaign management.
• Develop an in-depth understanding of the data warehouse.
• Help manage the support ticket system.
• Run SQL scripts to deploy internal products and make changes to databases.
• Write simple SQL scripts to produce counts/extract data for targeted campaigns.

Requirements:

• You have at least a Bachelor’s degree in science, technology, engineering, or mathematics.
• You are proactive and flexible, unafraid of ad hoc activities.
• You possess a personable, enthusiastic, and service-oriented demeanor.
• You do not shy away from small operational activities.
• You communicate easily in English, both orally and in writing. Knowledge of Dutch, Spanish, German, or French is a plus.
• You love to learn and work with new software, products, and technologies.
• You have an affinity for data and software.
• You are comfortable handling, analyzing, and manipulating large amounts of data.
• You are a proactive and flexible self-starter.
• You have excellent organizational and communication skills.
• Knowledge of SQL, HTML, relational databases, or design is a plus but not required. Specific skills such as SQL, HTML, Python, R, or design are advantageous.

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