Insurance Claims Manager

• Arrange for insurers to appoint a loss adjuster and set up a site meeting between our surveyor and the loss adjuster to progress the claim

• Negotiate scope and pricing of repairs with loss adjusters

• Deal with loss adjuster objections and scope omissions to progress the claim

• Follow up with the insurer and/or the loss adjuster to negotiate claims to settlement

• Chase insurers for payment once works are complete

• Meticulous updating of daily claims activity incuding telephone calls and email correspondence with key stakeholders during the claims life cycle, * The entire insurance claims process we follow from cradle to grave

• How to pro-actively push claims forward

• Negotiation techniques with loss adjusters

• Dealing with client demands

This is an excellent opportunity for someone managing home insurance claims to rise to the next level and take on total ownership of claims files from cradle to grave in a company which is at the top of its game.

The successful candidate will be working for an insurance company or an insurance repairs contractor dealing with fire, flood, and water damage claims.

• Methodical clear head, ability to follow a process and attention to detail in claims progression

• Excellent communication skills both written and verbal and attention to detail

• Computer literacy and proficiency in Excel

• Can-do approach to problem solving and dealing with customer demands/complaints

• Ability to use own initiative work on your own and think on your feet

• Accountability and willingness to take ownership of a client claim to obtain the best result for our client

• Some knowledge of water damage, flood and fire insurance claims and an understanding of the claims function and lifecycle, * Property Insurance Claims: 3 years (required)