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- Tasks: Join our team to install fibre services in homes and businesses across South Wales.
- Company: Ogi is a dynamic Welsh telco revolutionising digital services with a focus on innovation.
- Benefits: Enjoy full training, flexible hours, and a supportive work environment with growth opportunities.
- Why this job: Be part of a purpose-driven team shaping the future of connectivity in Wales!
- Qualifications: Experience in fibre installation is preferred, but we welcome all skill levels and provide training.
- Other info: We value Health & Safety and offer a friendly, professional work culture.
The predicted salary is between 30000 - 42000 £ per year.
Ogi is a leading Welsh telco with big ambitions. We’re a network builder and operator bringing full fibre services to communities across south Wales. Our Ogi Pro brand provides everything from telephony to managed IT services, alongside our high-capacity wholesale network that spans the M4 corridor. With four new offices and hundreds of jobs created since our multi-million-pound investment, we’re proud to be an employer of choice in Wales. Join a purpose-driven team with a culture rooted in innovation that’s shaping the future of digital services in Wales!
We are looking to add to our Install Engineer crews across South Wales and are looking for people to work in our West, East or Central patches across South Wales; working to ensure the delivery of assigned fibre installations.
About you…
This is a full-time, permanent position, and we are looking for candidates with various skill levels, from junior to senior, who have experience in a position providing fibre installation services inside of customer premises (residential and business customers). You should be Health & Safety conscious and have great attention to detail, as well as:
- Experience & knowledge of fibre including FTTP installation
- Excellent communication skills to deal effectively and professionally with customers
- Proactive attitude in the resolution of engineering obstacles, conferring with management & ensuring compliance processes and procedures
- Flexibility to undertake works outside core working hours
- Any awareness & understanding of BT Open reach network and PIA Network build understanding - Ducts & poles, be able to read a plan drawing
- Awareness and understanding of COSHH
Certifications:
- NRSWA – unit 2 signing, lighting & guarding
- N28 SA001 safety overhead
- SA002 safety underground
- IPAF S7 PIA Sub Duct and Cable Installation Underground
- S8 PIA Cable Installation Overhead (we provide full training and certifications so if you don’t have the above but do have experience please still get in touch)
These are key roles as they support our vision to provide a customer-focused experience by delivering a quality, professional, friendly and personable service.
What you’ll be doing…
This is a full-time field-based role where you’ll be responsible for all install activities; day to day responsibilities will include, but not be limited to:
- Installing fibre in customer business and residential premises
- Undertaking daily checks of vehicles, tools, equipment and PPE prior to leaving the depot.
- Ensuring the customer understands the use of the WIFI and various broadband devices installed within their premises
- Undertaking all job-specific risk assessments and method statements.
- Report and health & Safety incidents and ‘Near Misses.’
- Carrying out underground & overhead installations
- Undertake small civils works
- Ensure the customer connection is made first time, every time and that the customer has service at the time of leaving their premises
Next Steps? Please get in touch for a confidential chat, or to see the full job description. If you don't consider yourself as ticking all of the requirements but you think you'd be a good fit for us feel free to message for a chat too.
Service Operations Engineer employer: Ogi
Contact Detail:
Ogi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Engineer
✨Tip Number 1
Familiarise yourself with the specific fibre installation techniques mentioned in the job description, such as FTTP installation. This knowledge will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Ogi on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience with health and safety protocols, especially those relevant to fibre installations. Being able to articulate your understanding of COSHH and risk assessments will set you apart from other candidates.
✨Tip Number 4
Showcase your proactive attitude by preparing examples of how you've resolved engineering obstacles in past roles. This will highlight your problem-solving skills and align with Ogi's focus on delivering a quality service.
We think you need these skills to ace Service Operations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fibre installation services. Emphasise any specific skills or certifications you possess, such as NRSWA or IPAF, and detail your previous roles that align with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of Ogi's mission and how your proactive attitude and attention to detail make you a great fit for their team.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively interacted with customers in past positions. This could include resolving issues or explaining technical details clearly.
Showcase Health & Safety Awareness: Given the importance of health and safety in this position, mention any relevant training or experiences you have that demonstrate your commitment to safety practices. This could include risk assessments or compliance with safety regulations.
How to prepare for a job interview at Ogi
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of fibre installation, especially FTTP. Be prepared to discuss any relevant experience you have and how it relates to the role. This will demonstrate your understanding of the technical aspects of the job.
✨Emphasise Communication Skills
Since the role involves interacting with customers, highlight your communication skills during the interview. Share examples of how you've effectively communicated with clients in the past, ensuring they understood the services provided.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've encountered engineering obstacles and how you resolved them. This shows your proactive attitude and ability to think on your feet, which is crucial for this position.
✨Understand Health & Safety Protocols
Familiarise yourself with health and safety regulations relevant to fibre installation. Be prepared to talk about your awareness of COSHH and any certifications you hold, as this will show your commitment to maintaining a safe working environment.
