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- Tasks: Join a dynamic team handling inbound calls about pension schemes and support customer service.
- Company: Willis Towers Watson is a global leader in pension administration with over 25 years of experience.
- Benefits: Earn £13.30 per hour while working in a friendly, professional environment.
- Why this job: Great opportunity to develop skills in customer service and work in a supportive team culture.
- Qualifications: GCSEs in Maths and English at grade C or above; strong communication and customer service skills required.
- Other info: Experience in pensions or contact centers is a plus, but not essential.
Job Title- Contact Centre Agent Job Location- Redhill Job Type- Onsite Salary- £13.30 per hour The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Performance Objectives: Excellence * Forward on escalated calls in the correct manner * Maintain and develop knowledge of pension schemes People * Provide support to the administration team * Support team members during busy periods * Work as part of an effective team Clients * Answer the phones and respond to members queries to set service standards * Provide an efficient, professional service to meet all client/members’ needs and to promote the Willis Towers Watson brand * Communicate with members via email * Make outbound calls when required Financial * Hit individual (KPI of 50 calls per day) and team targets * Ensure timely completion of timesheets Willis Towers Watsons Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, UK and US. We have worked with some of the worlds leading organizations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe. Minimum Criteria & Skills (including education & licenses) Essential * Pass at C or above for Maths and English Language at GCSE or equivalent * Able to work to a high level of accuracy * Able to work well under pressure and meet targets * Interpersonal skills to include good written and verbal communication * Computer literate * Excellent customer service skills and a positive, customer focused attitude Advantageous * Experience in either DB or DC pensions administration would be an advantage * Experience working within a contact centre would be an advantage Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy. JBRP1_UKTJ
Guidant Global | Contact Centre Agent | redhill employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guidant Global | Contact Centre Agent | redhill
✨Tip Number 1
Familiarize yourself with the different types of occupational pension schemes. This knowledge will not only help you answer queries more effectively but also demonstrate your commitment to understanding the role during any discussions.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be interacting with clients via phone and email, being clear and professional in your communication will set you apart from other candidates.
✨Tip Number 3
Get comfortable with call center metrics, especially KPIs like call volume. Understanding these targets will help you prepare for the performance expectations of the role and show that you're results-oriented.
✨Tip Number 4
If you have experience in customer service or a contact center, be ready to share specific examples of how you've handled challenging situations. This will highlight your problem-solving skills and ability to work under pressure.
We think you need these skills to ace Guidant Global | Contact Centre Agent | redhill
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Contact Centre Agent position. Highlight key responsibilities and required skills, such as customer service experience and communication abilities, to tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in a contact centre or customer service role. Mention specific examples of how you handled calls, resolved issues, or supported team members during busy periods.
Showcase Your Skills: Clearly demonstrate your interpersonal skills and ability to work under pressure. Use concrete examples to illustrate your proficiency in written and verbal communication, as well as your computer literacy.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company and its values. Mention how your skills align with their performance objectives and how you can contribute to maintaining high service standards.
How to prepare for a job interview at Guidant Global
✨Know Your Pension Schemes
Familiarize yourself with various occupational pension schemes before the interview. This knowledge will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and maintained a positive attitude.
✨Practice Effective Communication
Since the role involves answering calls and responding to emails, practice clear and concise communication. You might even want to do a mock interview with a friend to refine your verbal skills.
✨Demonstrate Teamwork
Be ready to discuss how you have supported team members in previous roles. Emphasize your ability to work under pressure and contribute to team goals, especially during busy periods.
