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For Companies At a Glance
- Tasks: Repair and service medical equipment, ensuring high-quality standards and customer satisfaction.
- Company: Join CONMED, a global leader in innovative medical technology, trusted by healthcare professionals worldwide.
- Benefits: Enjoy flexible working hours, occasional travel, and a supportive team environment.
- Why this job: Make a real impact in healthcare while developing your technical skills in a dynamic setting.
- Qualifications: NVQ Level 3 in engineering and 5 years' experience as a Service Technician required.
- Other info: Opportunities for continuous improvement and professional growth within the company.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to: Service & Logistics Manager – UK & Ireland
Business Function: Servicing – UK & Ireland
Location: CONMED UK Ltd, 73/74 Shrivenham Hundred Business Park, Swindon, Wiltshire, SN6 8TY. Occasional travel required, nationally.
Company Overview
CONMED is a global leader in medical technology, dedicated to developing and delivering surgical and patient monitoring products that empower physicians to provide superior care, achieving better clinical outcomes for their patients. Our products are trusted by healthcare professionals worldwide.
Job Summary
The Service Centre Engineer is responsible for the servicing and repair of CONMED’s capital equipment, ensuring all work is completed in line with company procedures, compliance standards, and customer expectations. This role requires strong technical expertise, attention to detail, and a commitment to delivering high-quality service.
Key Responsibilities
- Service and Repair: Perform timely repairs and servicing of CONMED’s capital equipment, including diathermy machines, smoke evacuation units, and insufflators. Accurately diagnose faults and repair small precision assemblies and electrical components. Interpret technical drawings and specifications to ensure high standards of repair.
- Customer Support & On-Site Maintenance: Conduct on-site visits for planned maintenance and support. Assess customer requirements and escalate findings to the Service Manager. Respond to customer enquiries professionally and timely.
- Continuous Improvement & Flexibility: Suggest operational enhancements and provide flexible support during staff absences. Work flexible hours, including occasional overtime, to meet critical deadlines.
- Process Compliance & Equipment Management: Prepare quotations and management reports. Monitor calibration of service-related test equipment. Maintain the workshop area in accordance with 5S standards. Adhere to company policies and regulatory standards.
The above description outlines the principle duties of the job role and is not an exhaustive list. The job holder may be asked to perform other tasks and duties commensurate with their skills, experience and position.
Person Specification
Education / Qualifications
- Essential: Engineer related NVQ Level 3 or higher with an emphasis on electrical engineering. A full, valid UK driving licence.
Skill, Knowledge and Attributes
- Essential: Proactive problem-solving skills. Excellent time management. Strong ability to create and edit written materials. Proficient in Microsoft packages and IT systems related to stock control processes. Exceptional attention to detail. Team-oriented and respectful. Dedicated to delivering quality work and ensuring high levels of customer satisfaction. Strong interpersonal and communication abilities.
Experience
- Essential: A minimum of 5 years' experience in a Service Technician capacity.
- Desirable: Experience gained within the NHS or Med Tech industry.
Service Centre Engineer employer: CONMED Corporation
Contact Detail:
CONMED Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Engineer
✨Tip Number 1
Familiarise yourself with CONMED's product range and the specific technologies they use. Understanding their capital equipment, such as diathermy machines and insufflators, will help you speak confidently about your technical expertise during interviews.
✨Tip Number 2
Network with professionals in the medical technology field, especially those who have experience with CONMED products. Attend industry events or join relevant online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare to discuss your problem-solving skills and provide examples of how you've successfully diagnosed and repaired equipment in previous roles. This will demonstrate your proactive approach and ability to meet customer expectations.
✨Tip Number 4
Showcase your commitment to continuous improvement by thinking of suggestions for operational enhancements. Being able to articulate how you can contribute to a culture of improvement will set you apart from other candidates.
We think you need these skills to ace Service Centre Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in servicing and repairing medical equipment. Emphasise your technical expertise and any specific qualifications related to electrical engineering.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and attention to detail. Mention your experience in customer support and how you can contribute to CONMED's commitment to quality service.
Highlight Relevant Experience: In your application, focus on your previous roles as a Service Technician. Include specific examples of repairs or maintenance tasks you've completed, particularly those involving precision assemblies and electrical components.
Showcase Soft Skills: Don't forget to mention your interpersonal and communication skills. Explain how you maintain professional relationships and ensure high levels of customer satisfaction, which are crucial for the Service Centre Engineer role.
How to prepare for a job interview at CONMED Corporation
✨Showcase Your Technical Expertise
As a Service Centre Engineer, you'll need to demonstrate your strong technical skills. Be prepared to discuss your experience with servicing and repairing medical equipment, particularly diathermy machines and insufflators. Highlight specific examples where you've successfully diagnosed and resolved technical issues.
✨Emphasise Customer Support Skills
This role involves direct interaction with customers, so it's crucial to showcase your customer support abilities. Share examples of how you've effectively communicated with clients, addressed their concerns, and provided timely solutions. This will show that you can maintain high levels of customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Proactive problem-solving is key in this position. Prepare to discuss situations where you've identified potential issues and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your thought process.
✨Familiarise Yourself with Company Standards
Understanding CONMED's commitment to quality and compliance is essential. Research the company's policies and regulatory standards before the interview. Being able to discuss how you would uphold these standards in your work will demonstrate your alignment with the company's values.
