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For Companies At a Glance
- Tasks: Manage resident enquiries, viewings, and create a vibrant community atmosphere.
- Company: Join Savills, a leading property management company with a commitment to excellence.
- Benefits: Enjoy competitive pay, team support, and opportunities for personal growth.
- Why this job: Be the heartbeat of a thriving community while enhancing your customer service skills.
- Qualifications: Strong customer service skills and a positive attitude are essential; experience preferred.
- Other info: Lead a dynamic team and make a real impact in residents' lives.
The predicted salary is between 36000 - 60000 £ per year.
To provide on-site lettings and property management services to an existing build to rent residential development comprising 173 apartments in North Acton. To be the first point of contact from enquiry stage, viewing the property through to resident move in. To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage with residents to create a sense of community within the development.
Key Responsibilities
- Dealing with initial enquiries, booking in viewings and negotiating offers
- Agreeing leasing offers and processing these in line with Savills procedures
- Uploading availability details to marketing portals and updating adverts as necessary
- Completing all applicant vetting in line with Savills procedures
- Forging productive relationships with key service partners such as contractors and facility managers for the benefit of residents and seeking economies of scale for the efficient running of the building
- Organising and running tenant services via third parties and in house
- Ensuring up to date resident communication via various channels including social media
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication and regularly hosting resident events
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments and repairs, logging issues in order that required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Responsible for Health and Safety compliance coordination utilising Savills systems; liaising with the Estate and Facilities managers where required
- Organising minor works between tenancies to maintain first class presentation of apartments
- Meet and greet with all new tenants; providing Welcome Packs and new tenancy information
- Completing check in and check out reports; determining deposit returns
- Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases
- Undertaking tenancy renewals, driving rental growth
- Providing regular asset performance reports, competitor analysis, weekly statistics on leasing, and market rent analysis
- Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market, providing strategies to help increase lets
- Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
- Establishing and delivering additional income streams where appropriate
- Managing a team of 4 who will report directly to you, organising the rota, supporting the assistant resident manager and delegating responsibilities, motivating the team to improve performance
Skills, Knowledge and Experience
- Strong customer service ethic / background
- Positive, can do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate and Social media savvy
- Strong financial management skills
- ARLA/IOSH – Preferred
Community Manager employer: Savills
Contact Detail:
Savills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager
✨Tip Number 1
Network with current Community Managers or property management professionals on platforms like LinkedIn. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 2
Attend local property management events or community meet-ups. This will not only enhance your understanding of the industry but also help you build relationships that could be beneficial when applying for the position.
✨Tip Number 3
Familiarise yourself with the specific residential development in North Acton. Understanding its unique features and the local community can give you an edge during interviews, showing your genuine interest in the role.
✨Tip Number 4
Demonstrate your customer service skills through volunteer work or part-time roles in hospitality or community services. Real-life examples of your ability to engage with people will strengthen your candidacy.
We think you need these skills to ace Community Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management and customer service. Use specific examples that demonstrate your ability to create a community feel and manage tenant relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community management. Mention how your skills align with the responsibilities outlined in the job description, such as organising resident events and ensuring high levels of customer service.
Highlight Relevant Skills: Emphasise your strong customer service ethic, organisational skills, and financial management abilities. Provide examples of how you've successfully managed teams or projects in the past, particularly in a residential or community setting.
Showcase Your IT and Social Media Savvy: Since the role involves communication via various channels, mention any experience you have with social media management or digital marketing. Highlight how you've used these tools to engage with residents or promote community events.
How to prepare for a job interview at Savills
✨Showcase Your Customer Service Skills
As a Community Manager, you'll need to demonstrate a strong customer service ethic. Prepare examples from your past experiences where you successfully handled resident inquiries or resolved issues, highlighting your positive attitude and ability to think on your feet.
✨Demonstrate Your Organisational Skills
This role requires meticulous organisation and the ability to manage multiple tasks. Be ready to discuss how you prioritise your workload, manage schedules, and ensure that all aspects of property management run smoothly.
✨Engage with Community Building Ideas
Since creating a sense of community is key, come prepared with ideas for resident events or initiatives that could enhance tenant engagement. This shows your proactive approach and understanding of the role's responsibilities.
✨Familiarise Yourself with Health and Safety Regulations
Understanding health and safety compliance is crucial in this position. Brush up on relevant regulations and be ready to discuss how you would ensure compliance within the residential development, demonstrating your attention to detail and responsibility.
