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- Tasks: Manage debt collection and support finance teams to ensure prompt payments.
- Company: Quickline provides reliable broadband to underserved areas, making internet accessible for everyone.
- Benefits: Enjoy a pension scheme, health benefits, 25 days leave, discounts, and social events.
- Why this job: Join a customer-focused team and make a real impact on financial success and customer satisfaction.
- Qualifications: Experience in credit control, strong communication skills, and a passion for customer service.
- Other info: This role is onsite in Willerby, 5 days a week; no visa sponsorship available.
The predicted salary is between 28800 - 43200 £ per year.
We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we re looking for an experienced credit controller to help us reduce any potential and actual financial loss by delivering the debt collection and credit control process. This role will sit directly within the Customer Experience community and support finance teams.
Here s why you ll love this role:
- You will provide a customer focused service
- Ensure the prompt collection of payment and support debt collection targets
- Monitoring and required action of actual and potential customer status due to overdue debt
- Maximize customer retention through cash collection and arranged payment whilst limiting exposure to bad debt
- Support customers and colleagues with debt, account, and billing enquiries
- Working closely with finance and account managers on cashflow and disputes
Here s why you ll be great in this role:
- You have a customer centric passion
- You have already worked in a credit control role
- Organised, high attention to detail and good time management
- Excellent people and communication skills
- The ability to be a brand advocate for the business and its products and services
The benefits:
- Pension 5% employer / 5% employee contribution.
- WPA Health Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Free Parking on site.
- Regular Lunch & Learns and company wide Elevenses meets to discuss company direction.
- Social Events Summer and Christmas parties etc.
- Thank Q Awards Monthly GBP50 winner, yearly GBP500 winner.
- and more.
Please note: Unfortunately, we can t offer visa sponsorship.
Credit Controller employer: Quickline Communications
Contact Detail:
Quickline Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarise yourself with Quickline's mission and values. Understanding their commitment to providing reliable broadband will help you align your answers during interviews, showcasing your passion for customer service and financial management.
✨Tip Number 2
Prepare examples from your previous credit control experience that highlight your ability to manage customer relationships effectively. Being able to demonstrate how you've successfully collected payments while maintaining customer satisfaction will set you apart.
✨Tip Number 3
Brush up on your communication skills, as this role requires excellent people skills. Practising how to handle difficult conversations about overdue debts can help you feel more confident when discussing these topics in an interview.
✨Tip Number 4
Research common challenges faced in credit control roles and think about how you would address them. Being prepared to discuss potential solutions shows your proactive approach and readiness to contribute to the team at Quickline.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Credit Controller position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in credit control. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to manage debt collection effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your experience in credit control. Mention specific examples of how you've successfully managed overdue debts or improved cash flow in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Credit Controller role.
How to prepare for a job interview at Quickline Communications
✨Show Your Customer-Centric Passion
Since the role is heavily focused on customer experience, make sure to highlight your passion for providing excellent service. Share specific examples of how you've successfully managed customer relationships in previous roles.
✨Demonstrate Your Credit Control Experience
Be prepared to discuss your previous experience in credit control. Talk about the processes you've implemented or improved, and how they contributed to reducing financial losses or improving cash flow.
✨Highlight Your Organisational Skills
This role requires high attention to detail and good time management. Prepare to discuss how you stay organised, manage your workload, and ensure that deadlines are met, especially when dealing with overdue debts.
✨Communicate Effectively
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, and be ready to demonstrate how you've effectively resolved disputes or billing enquiries in the past.
