Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to ensure top-tier support for SaaS clients and drive customer satisfaction.
- Company: Join a dynamic company focused on enhancing client success in the SaaS industry.
- Benefits: Enjoy flexible working options, professional development opportunities, and a vibrant team culture.
- Why this job: Be part of a passionate team that values client relationships and drives business growth.
- Qualifications: Experience in SaaS Client Success leadership and strong communication skills are essential.
- Other info: Positions available in both the UK and US, offering a chance to work internationally.
The predicted salary is between 36000 - 60000 £ per year.
We are hiring for two Client Success Team Lead roles—one based in the UK (Leatherhead Surrey) and one in the US (Miami)—to oversee teams of Client Success Executives. Reporting to the Head of Sales, you will be responsible for ensuring our SaaS customers receive top-tier support and engagement, acting as their primary point of contact.
In this role, you will lead a high-performing team, driving customer satisfaction, retention, and expansion. You will deliver tailored onboarding, proactive account management, and strategic training, working closely with Sales Executives to maximize product value, identify upsell opportunities, and drive renewals.
We are looking for commercially driven leaders who excel at building strong client relationships and fostering a customer-first culture. If you're passionate about SaaS, customer success, and driving business growth, we’d love to hear from you!
Key Responsibilities- Client Engagement & Leadership: Serve as the primary point of contact for SaaS clients, ensuring seamless communication and support. Utilize experience in Client Service and Client Success to provide strong supervision and leadership.
- Process Management & Efficiency: Plan and oversee key deliverables and client touchpoints, coordinating with the Sales team where needed. Manage the pipeline for renewals and upsell opportunities, ensuring smooth progression through the sales cycle. Strengthen client relationships through structured onboarding, regular check-ins, and proactive renewal planning.
- Team Development & Technical Expertise: Supervise and mentor the Client Success team, fostering a high-performance culture. Act as a player-coach, equipping the team with commercial acumen and Client Success best practices. Leverage Salesforce expertise for effective client management, reporting, and process optimization.
- Team Leadership & Development: Lead, mentor, and support a regional team of Client Success Executives to drive performance and client satisfaction.
- Client Success Strategy & Execution: Partner with the Head of Sales to implement strategies that enhance client satisfaction, retention, and growth.
- Sales & Onboarding Support: Work closely with the regional sales team to ensure seamless client onboarding, product adoption, and expansion opportunities.
- Client Advocacy & Relationship Management: Act as a client advocate, ensuring their needs and feedback are effectively communicated and addressed within the organization.
- Process Improvement & Operational Efficiency: Identify and implement process enhancements to improve efficiency and effectiveness in client success operations.
- Performance Tracking & Reporting: Monitor and report on key performance indicators, including client satisfaction, retention rates, and revenue growth.
- Cross-Functional Collaboration: Collaborate with sales, product, finance, marketing, and service teams to align on initiatives that drive client success.
- Strategic Client Communication: Maintain effective client engagement through personalized account-based marketing and targeted communication channels.
- Revenue Growth & Upselling: Identify and drive upsell and cross-sell opportunities to maximize revenue growth.
- Client Retention & Renewals: Develop and execute retention strategies to minimize client attrition and drive successful contract renewals.
- Experience & Leadership: Demonstrated experience as a Team Leader within a SaaS Client Success team.
- Team Management & Mentorship: Strong player-coach mentality with the ability to train, inspire, and motivate a high-performing team.
- Communication & Collaboration: Exceptional written and verbal communication skills, with the ability to effectively collaborate across cross-functional teams.
- Client-First Mindset: Deep passion for delivering outstanding client experiences and driving long-term client success.
- Technical Expertise: Proficiency in CRM systems (preferably Salesforce) and other Client Success tools to enhance customer engagement and workflow efficiency.
Desirable knowledge: Understanding of aviation business, aviation finance, aircraft technology, airline economics, sustainable aviation issues, and strategic consulting frameworks.
Team Lead - Client Success (UK & US Openings) employer: IBA Group
Contact Detail:
IBA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead - Client Success (UK & US Openings)
✨Tip Number 1
Familiarise yourself with the SaaS industry and our specific offerings at StudySmarter. Understanding our products and how they benefit clients will help you articulate your value during interviews.
✨Tip Number 2
Network with current or former Client Success professionals in the SaaS space. Engaging with them can provide insights into best practices and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in mentoring teams. Highlight specific examples where you've driven client satisfaction and retention, as these are key aspects of the role.
✨Tip Number 4
Showcase your knowledge of CRM systems, particularly Salesforce. Being able to demonstrate your technical expertise in managing client relationships will set you apart from other candidates.
We think you need these skills to ace Team Lead - Client Success (UK & US Openings)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SaaS and client success. Emphasise your leadership skills and any specific achievements that demonstrate your ability to drive customer satisfaction and retention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client success and your understanding of the SaaS industry. Mention how your experience aligns with the responsibilities of the Team Lead role and how you can contribute to the company's growth.
Highlight Relevant Skills: In your application, clearly outline your communication and collaboration skills, as well as your technical expertise with CRM systems like Salesforce. Provide examples of how you've successfully led teams and improved client relationships.
Showcase Your Client-First Mindset: Demonstrate your commitment to delivering outstanding client experiences. Include specific instances where you've gone above and beyond to meet client needs or drive successful outcomes, reinforcing your suitability for the role.
How to prepare for a job interview at IBA Group
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your mentoring style and how you foster a high-performance culture.
✨Understand Client Success Metrics
Familiarise yourself with key performance indicators related to client success, such as retention rates and customer satisfaction scores. Be ready to discuss how you would track and improve these metrics in your role.
✨Demonstrate Your SaaS Knowledge
Since this role is focused on SaaS, ensure you can speak confidently about the industry. Discuss trends, challenges, and how you can leverage your experience to enhance client engagement and drive business growth.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and client management strategies. Think of specific scenarios where you've successfully handled client issues or driven upsell opportunities, and be ready to share those stories.
