Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage neighbourhood teams, ensuring excellent tenancy and neighbourhood services.
- Company: Join a Shropshire-based housing organisation dedicated to community welfare.
- Benefits: Earn £32.00-34.00 per hour with potential for flexible working arrangements.
- Why this job: Make a real impact in safeguarding vulnerable individuals and improving community services.
- Qualifications: Experience in managing frontline housing services and a customer-focused approach required.
- Other info: This is a temporary role with a closing date for applications on 22-02-2025.
Greenacre are pleased to be supporting a Shropshire based housing organisation with their recruitment of an interim Neighbourhood Services Manager. The Neighbourhood Services Manager is responsible for leading and managing the tenancy and neighbourhood management services across all areas operations. This role focuses on delivering excellent tenancy management, safeguarding, and neighbourhood services, including managing Anti-Social Behaviour (ASB), ensuring compliance with regulatory and statutory requirements, and leading improvement projects.
The role will be pivotal in ensuring high-quality, customer-focused services, driving performance improvements, and maintaining legal compliance across all housing management activities. As the safeguarding lead for the organisation, you will ensure the protection of vulnerable individuals across all service areas.
What will you do in the role?
- Lead, manage, and develop two geographically dispersed Neighbourhood Teams, each led by a Senior Neighbourhood Officer, ensuring effective service delivery across all neighbourhood and tenancy management activities.
- Oversee all tenancy management activities, including introductory to secure tenancy conversions, succession management, tenancy breaches, evictions, and abandoned properties.
- Lead on the enforcement of tenancy conditions, including the issuing of formal notices preparing cases for court and attend court and hearing as required.
- Oversee neighbourhood inspections, ensuring compliance with fire safety regulations and conducting routine block checks.
- Implement changes to streamline processes and improve service delivery, using tenant feedback and best practice as key drivers and develop a holistic approach to Neighbourhood management of all housing customers.
Who would excel in this role?
- Experience of managing a dispersed frontline housing service.
- Experience of improving and streamlining services, with a customer focused approach.
Neighbourhood Services Manager employer: Greenacre
Contact Detail:
Greenacre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Services Manager
✨Tip Number 1
Familiarise yourself with the specific housing regulations and compliance requirements relevant to Shropshire. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining high standards in tenancy management.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in neighbourhood services. Engaging with others in the field can provide valuable insights and may even lead to referrals or recommendations for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved service delivery in previous roles. Highlighting your leadership skills and customer-focused approach will be crucial in showcasing your fit for this managerial position.
✨Tip Number 4
Stay updated on current trends and challenges in housing services, particularly around anti-social behaviour and safeguarding. Being knowledgeable about these issues will allow you to speak confidently about how you can contribute to the organisation's goals.
We think you need these skills to ace Neighbourhood Services Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Neighbourhood Services Manager position. Tailor your application to highlight relevant experience in tenancy management and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience managing frontline housing services and any specific achievements in improving service delivery. Use quantifiable results where possible to demonstrate your impact.
Showcase Leadership Skills: Since this role involves leading teams, make sure to include examples of your leadership experience. Discuss how you have developed teams and improved performance in previous roles.
Tailor Your Cover Letter: Craft a compelling cover letter that addresses the key aspects of the job description. Mention your understanding of safeguarding and compliance, and how you plan to implement best practices in neighbourhood management.
How to prepare for a job interview at Greenacre
✨Showcase Your Leadership Skills
As a Neighbourhood Services Manager, you'll be leading teams. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, especially in a dispersed setting.
✨Demonstrate Your Knowledge of Housing Regulations
Familiarise yourself with relevant housing regulations and compliance requirements. During the interview, highlight your understanding of these laws and how you have ensured compliance in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly around tenancy management and anti-social behaviour. Prepare specific scenarios where you successfully handled similar challenges.
✨Emphasise Customer-Centric Approaches
This role requires a strong focus on customer service. Be ready to discuss how you've used tenant feedback to improve services and how you plan to maintain a high-quality, customer-focused approach in your work.
