Senior Business Travel Consultant

Your career in travel is ready for take-off. At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.

About CTM: CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand.

THE ROLE

Conduct business in an efficient and professional manner whilst adhering to company procedures and guidelines. You will work closely with the Team Manager as required to support the business objectives. This role is managed remotely from the London head office, and experience of remote work is necessary.

SKILLS REQUIRED

• Team player, resilient and adaptable with the ability to remain calm and patient.
• Proven attention to detail and quality standards.
• Extensive industry experience in all areas of the reservation process.
• Sound, proven SABRE skills with an excellent understanding of fares and ticketing (other GDS are accepted if you can commit to 2 weeks in-person training).
• Ability to turnaround fare recalculations and ticket reissues quickly.
• Able to work independently and use own initiative to resolve problems and find solutions.
• Highly organised, with the ability to plan, prioritise, and multi-task under pressure.
• Strong communication skills demonstrating a pro-active response to client servicing at all times.
• Interpersonal skills.

EXPERIENCE AND QUALIFICATIONS

• Proven advanced industry experience in all areas of travel management operations is essential.
• Sound, proven SABRE skills with the ability to manage multiple reservations and PCCs.
• Excellent understanding of fares and ticketing ideally to BA1/2 level or equivalent.
• Extensive industry experience in all areas of the reservation process.
• Experience of the European and American markets is essential.

Required of all CTM Positions

• Embrace CTM’s core values of Exceed to Service, Innovate to Generate, Trust to Succeed, Empowered to Achieve, Collaborate to Perform, Recognize to Reward, Play to Win.
• Professional, collaborative, and supportive interaction with employees, clients, suppliers, and vendors.
• Work independently and as part of a team.
• Professional written and verbal communication.
• Meet deadlines, handle, and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure – is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Basic math skills.
• Ability to read and interpret information.
• Regular and reliable attendance.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at.