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- Tasks: Be the friendly face of our Nottingham office, welcoming visitors and managing reception duties.
- Company: Join Machine Mart, the UK's top retailer for workshop power tools with over 40 years of success.
- Benefits: Enjoy staff discounts, healthcare plans, a pension scheme, and free tea & coffee.
- Why this job: This role offers a vibrant work environment and opportunities for personal growth and development.
- Qualifications: Must have 2 years of receptionist experience and excellent communication skills.
- Other info: Flexible hours and a supportive team culture await you!
We are looking for an experienced Receptionist to be our main point of contact for customers, suppliers and visitors at our centrally located Nottingham Head Office. We are close to the City centre, with good links to the bus and tram network and the local train station.
Must have a minimum of 2 years recent receptionist experience.
Responsibilities will include, but are not limited to:
- Provide a professional and welcoming Receptionist service to all visitors, customers and suppliers
- Manage the reception area, ensuring it remains a tidy and welcoming environment
- Assist with general administrative tasks such as logging and distributing all incoming cheques, booking internal meeting rooms, and managing taxi bookings
- Daily administration and archiving of store receipts
- Process and record gift card requests
- Booking off-site meeting venues and overnight accommodation
- Support the implementation of health and safety regulations on site
A successful Receptionist should have:
- A strong commitment to providing excellent customer service
- Highly developed communication skills, both written and verbal
- Switchboard experience
- Proven ability in handling sensitive information with discretion
- Previously worked in a reception or front-of-house role
- Strong organisational skills and ability to multitask
- Flexibility to adapt to changing priorities and work demands
- Proficiency in using computer systems for administrative tasks
- A professional telephone manner
Benefits:
- Staff Discounts
- Healthcare Cash plans
- A company pension scheme
- Life Cover
- Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
- Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
- Role specific training and development
- Proactive promotion of internal candidates
- Paid Breaks
- Free Tea & Coffee
About The Company: Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nation-wide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.
Receptionist employer: Machine Mart
Contact Detail:
Machine Mart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the company culture and values of Machine Mart. Understanding their commitment to customer service and their position in the market will help you align your responses during any interviews.
✨Tip Number 2
Prepare to discuss your previous receptionist experience in detail. Think of specific examples where you demonstrated excellent customer service, managed multiple tasks, or handled sensitive information, as these are key skills they are looking for.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role requires a professional telephone manner and strong communication abilities, consider role-playing common reception scenarios with a friend or family member.
✨Tip Number 4
Show your organisational skills by preparing a mock schedule for a busy reception day. This could include managing appointments, handling incoming calls, and ensuring the reception area is tidy, demonstrating your ability to multitask effectively.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant receptionist experience, particularly the last two years. Emphasise your customer service skills and any specific administrative tasks you've handled that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you are passionate about providing excellent customer service. Mention your ability to handle sensitive information and your experience with switchboard operations.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and ability to multitask. Provide examples of how you've adapted to changing priorities in previous roles, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a receptionist role.
How to prepare for a job interview at Machine Mart
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've handled customer inquiries or resolved issues in the past. This will demonstrate your commitment to creating a welcoming environment.
✨Demonstrate Organisational Skills
Highlight your organisational abilities during the interview. Discuss how you manage multiple tasks, such as booking meeting rooms and handling incoming correspondence, while maintaining a tidy reception area. This will show that you can handle the demands of the role effectively.
✨Prepare for Common Receptionist Scenarios
Think about common situations a Receptionist might face, such as dealing with difficult visitors or managing sensitive information. Prepare responses on how you would handle these scenarios, showcasing your problem-solving skills and discretion.
✨Familiarise Yourself with the Company
Research Machine Mart and understand their products and services. Being knowledgeable about the company will not only impress your interviewers but also help you tailor your answers to align with their values and expectations.
