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- Tasks: Support tenants with mutual exchanges and manage housing services effectively.
- Company: Join Nottingham City Council, a leading employer dedicated to community service and innovation.
- Benefits: Enjoy 26 days annual leave, flexible working, and health perks like gym discounts.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Proficient in Microsoft Office, good communication skills, and knowledge of housing issues required.
- Other info: Flexible working arrangements available; apply early as the closing date may change.
The predicted salary is between 22700 - 30000 £ per year.
Contract Type: Fixed Term/ Internal secondment opportunity until 31 March 2026
Working Hours: 37 hours per week, 8.30-4.50pm. Must be flexible and be prepared to work outside normal office hours to support the needs of the service.
Worker Type: Offsite worker; you will be required to work across our Nottingham City Housing office sites, at NCC Joint Service Centres around the city and visit vulnerable tenants in their home as required.
Salary: Grade E - Starting Salary is £27,711 (Level one) rising to £30,060 (Level four)
Location: Harvey Road
About the Role: As a Mutual Exchange Officer you will work within the Housing Options team to deliver a coordinated, customer focussed and effectively managed mutual exchange service to Nottingham City Council Housing Services (NCCHS) tenants.
About You: The ideal candidate will have:
- Proficient in the use of all Microsoft applications (Word, Excel, PowerPoint) and be able to prepare comprehensive written reports, spreadsheets and presentations as requested.
- Must be flexible and be prepared to work outside normal office hours, on occasion, and at various locations according to the needs of the service. May include visiting tenants in their homes.
- A working knowledge and awareness and understanding of current housing issues and legislation, in particular in relation to Allocations and Mutual Exchanges and Welfare Reforms.
- Experience of working within a team and of proactively working towards joint targets.
- Experience of working within a housing management environment and an ability to learn.
- Good interpersonal skills and a proven ability to communicate effectively at all levels and to a range of customers, and the ability to develop and present written or verbal information in a clear and concise manner.
Closing Date: 30 March 2025 (midnight). Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: Tuesday 8th April 2025 at Harvey Road. Please note this is subject to change.
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes.
Mutual Exchange Officer in Nottingham employer: Nottingham City Council (Housing Services)
Contact Detail:
Nottingham City Council (Housing Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mutual Exchange Officer in Nottingham
✨Tip Number 1
Familiarise yourself with current housing issues and legislation, especially around Allocations and Mutual Exchanges. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing sector, particularly those who work within Nottingham City Council. Attend local housing events or forums to make connections and gain insights into the council's operations.
✨Tip Number 3
Prepare for the interview by practising your communication skills. Since the role requires effective communication with a range of customers, consider role-playing scenarios where you explain complex housing issues clearly.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours and locations. Highlight any previous experience where you've adapted to changing circumstances, as this is crucial for the Mutual Exchange Officer role.
We think you need these skills to ace Mutual Exchange Officer in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management and customer service. Emphasise your proficiency with Microsoft applications and any previous roles that required report writing or communication skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving the lives of tenants and your understanding of current housing issues. Mention specific examples of how you've worked towards joint targets in a team setting.
Showcase Flexibility: Since the role requires flexibility in working hours and locations, mention any past experiences where you adapted to changing circumstances or worked outside of normal hours to meet service needs.
Highlight Interpersonal Skills: Demonstrate your ability to communicate effectively with diverse groups. Provide examples of how you've developed and presented information clearly, whether in written reports or verbal presentations.
How to prepare for a job interview at Nottingham City Council (Housing Services)
✨Know Your Housing Legislation
Familiarise yourself with current housing issues, particularly around Allocations and Mutual Exchanges. Being able to discuss relevant legislation will show your understanding of the role and its importance.
✨Demonstrate Flexibility
Since the role requires working outside normal hours and visiting tenants at home, be prepared to discuss your availability and willingness to adapt to the needs of the service. Share examples of how you've been flexible in previous roles.
✨Showcase Your Interpersonal Skills
Prepare to discuss your experience in communicating effectively with a range of customers. Think of specific instances where you successfully resolved issues or built rapport with clients, as this is crucial for the role.
✨Be Proficient with Microsoft Applications
As proficiency in Microsoft Word, Excel, and PowerPoint is essential, be ready to talk about your experience using these tools. Consider bringing examples of reports or presentations you've created to demonstrate your skills.
