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- Tasks: Join our team as a Care Home Administrator, supporting management and enhancing customer experience.
- Company: Barchester Healthcare is a top-rated employer in the UK, dedicated to quality care and employee respect.
- Benefits: Enjoy bonuses, retail discounts, free counselling, and a supportive work environment with progression opportunities.
- Why this job: Make a real impact in a caring community while developing your administrative skills in a rewarding role.
- Qualifications: Experience in customer service and HR administration is essential; strong IT skills are a must.
- Other info: CIPD qualification is beneficial; we value your contributions and offer a positive workplace culture.
12 month FTC*
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home\’s management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.
You\’ll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES
Promote a warm and welcoming environment for residents, staff and visitors
Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
Drive the occupancy and reputation of the Care Home as part of a community engagement team
Support resident and family feedback with a focus on customer care
Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
Payroll preparation for home based staff
Provide advice and guidance to employees on queries using the HR tools and resources available
Ensure that all personal files are stored securely
Attend meetings and produce accurate notes and minutes where required
Ensure all rotas are complete
Manage safe contents, petty cash, and resident fund accounts
Update ad-hoc training, supervisions, and appraisals on staff records
Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE
Experience in a customer facing role
Previous involvement in HR administration and recruitment
High level of attention to detail and the ability to prioritise
Proficient user of Microsoft- specifically Word, Excel and Outlook
CIPD qualification would be beneficial
REWARDS AND BENEFITS
Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
Access to a wide range of retail xiskglj and leisure discounts at big brands and supermarkets
Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
Confidential and free access to counselling and legal services
Tax code review service, where we will check that you are on the right code and paying the right level of tax
Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be
Contact Detail:
Barchester Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Home Administrator
✨Tip Number 1
Familiarise yourself with Barchester Healthcare's values and mission. Understanding their commitment to providing high-quality care will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of Barchester Healthcare. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your customer service skills and HR administration knowledge. Being able to articulate these examples clearly will set you apart during the interview process.
✨Tip Number 4
Demonstrate your IT proficiency by being ready to discuss how you've used Microsoft Word, Excel, and Outlook in previous roles. Highlighting your ability to manage data and communication effectively will be crucial for this position.
We think you need these skills to ace Care Home Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, HR administration, and recruitment. Emphasise your proficiency in Microsoft Office, particularly Word, Excel, and Outlook, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've promoted a positive image in previous roles and how you can contribute to creating a warm environment at Barchester Healthcare.
Highlight Attention to Detail: In your application, provide examples that demonstrate your high level of attention to detail and organisational skills. This could include managing schedules, preparing payroll, or maintaining accurate records.
Showcase Leadership Skills: Since the role involves supervising junior members of the administration team, include instances where you've successfully led or guided others. This will show your capability to give direction and support within a team.
How to prepare for a job interview at Barchester Healthcare
✨Show Your Customer Service Skills
As a Care Home Administrator, you'll be interacting with residents, families, and staff. Highlight your experience in customer-facing roles during the interview, and share specific examples of how you've created positive experiences for others.
✨Demonstrate Your Organisational Abilities
This role requires excellent organisation skills. Be prepared to discuss how you manage multiple tasks, prioritise effectively, and ensure that all administrative duties are completed accurately and on time.
✨Familiarise Yourself with HR Processes
Since the position involves HR administration and recruitment, brush up on your knowledge of these areas. Be ready to talk about your previous experiences with recruitment processes and how you handle employee queries.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations in the care home environment. Think of scenarios where you had to manage conflicts or improve customer satisfaction, and be ready to share your approach.
