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For Companies At a Glance
- Tasks: Support customers with technical inquiries and maintain product knowledge.
- Company: Join a leading mechanical engineering firm in Surrey, dedicated to innovation.
- Benefits: Enjoy 28 days holiday, hybrid working, and a supportive work culture.
- Why this job: Be part of a team that values customer satisfaction and continuous learning.
- Qualifications: Technical mindset and customer-centric attitude are essential.
- Other info: Opportunity to grow within an Investors in People accredited organisation.
Our mechanical engineering expert in the heart of Surrey is looking for a technical minded customer centric candidate to provide vital support to all of the areas of the business. Please make sure you read the following details carefully before making any applications.
Your main aim will be to ensure that all records are maintained and that information provided is up-to-date. To ensure that you attain the highest level of product knowledge for all the products in order to provide total customer satisfaction.
Technical Communications Specialist duties:- Provide technical support when required.
- Contribute to the maintenance of the technical database for problems and solutions for all products.
- Provide assistance to Distributors who should call for assistance.
- Research Technical inquiries raised by customers on existing products.
- Research Technical inquiries raised by product Development (Technical Bulletins).
- Communicate technical inquiries/feedback to our product suppliers.
Benefits include: 28 days holiday plus bank holidays, hybrid working, investors in people organisation.
Technical Communications Specialist employer: Layka Recruitment
Contact Detail:
Layka Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Communications Specialist
✨Tip Number 1
Familiarise yourself with the products and services offered by our company. Understanding the technical aspects and common issues can help you stand out during discussions and demonstrate your commitment to customer satisfaction.
✨Tip Number 2
Network with professionals in the mechanical engineering field. Attend industry events or join relevant online forums to connect with others who may have insights into the role and can provide valuable advice or referrals.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've successfully resolved technical issues, as this will be crucial for a Technical Communications Specialist role.
✨Tip Number 4
Stay updated on the latest trends and technologies in mechanical engineering. This knowledge will not only enhance your understanding but also show your enthusiasm for the field during interviews.
We think you need these skills to ace Technical Communications Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities of a Technical Communications Specialist. Focus on the skills required, such as technical support and database maintenance, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in technical support or customer service roles. Provide specific examples of how you've contributed to maintaining records or databases, as this is crucial for the role.
Showcase Communication Skills: Since the role involves communicating technical inquiries and feedback, make sure to demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated complex information in the past.
Tailor Your Application: Customise your CV and cover letter for this specific position. Mention the company's focus on customer satisfaction and how your skills align with their needs. This shows that you are genuinely interested in the role and have taken the time to understand the company.
How to prepare for a job interview at Layka Recruitment
✨Showcase Your Technical Knowledge
Make sure to brush up on the products and services offered by the company. Be prepared to discuss specific technical details and demonstrate your understanding of how these products work, as this will be crucial for the role.
✨Emphasise Customer-Centricity
Since the role is customer-focused, think of examples from your past experiences where you provided exceptional support or resolved customer issues. Highlight your ability to communicate effectively and empathise with customers' needs.
✨Prepare for Technical Inquiries
Anticipate potential technical questions that may arise during the interview. Practice articulating your thought process when addressing technical problems, as this will showcase your analytical skills and problem-solving abilities.
✨Demonstrate Team Collaboration
The role involves working with various teams, including product development and distributors. Be ready to share examples of how you've successfully collaborated with others in the past, as teamwork is essential in this position.
