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- Tasks: Manage breakdowns, liaise with vendors, and ensure site safety.
- Company: Join a market leader known for its great workplace culture.
- Benefits: Enjoy a structured Monday to Friday schedule with potential perks.
- Why this job: Be part of a dynamic team making a real impact in the industry.
- Qualifications: Experience with HGV and strong communication skills are essential.
- Other info: Opportunity to grow in a fast-paced, hands-on environment.
My client, a market leader within their field and a great place to work certified business is looking for a passionate and skilled worker who thrives in a fast-paced, hands-on environment. With time served experience in an HGV, truck position with good technical/engineering aptitude, this could be the next step for you!
Previous experience with HGV, either being an ex technician or having worked in similar service advisor roles previously is essential for this role. Breakdowns will be a major part of this role, so experience will be required. Heavily involved in ensuring that the site is adhering to Health & Safety regulations, with some involvement in Facilities management.
Being great at customer care with excellent communication skills and great administrative skills are essential requirements for this role.
Key Responsibilities: (list is not exhaustive)
- Diligently review maintenance repair cost estimates, raise and authorise purchase orders to external vendors
- Support with maintenance issues involving both customers and vendors
- Liaise with OEM technical service depts and support with in-depth fault diagnosis
- Assist with arranging and managing 3rd party work on premises
- Assist with parts sourcing, procurement and ordering
- Analyse and identify any warranty situations and review data for fleet maintenance trends
- Key Account Management - from booking scheduled maintenance, to dealing with breakdowns, to raising damage recharges
- Heavy involvement in ensuring that the site is adhering to Health & Safety regulations and some Facilities management for the site/depot will be required
Key Skills:
- Previous experience with HGV - either an Ex Technician or Service Advisor
- Key experience within Breakdowns
- Experience within Health & Safety and Facilities management
- Excellent communication skills
- Amazing customer care
- Being computer literate with great administrative skills is necessary
- Being able to work on own initiative, but be part of a team
If you feel that you have the right experience and want to be employed by a Market Leader, APPLY Today!
Service Advisor / Breakdown Co-ordinator employer: Pertemps Loughborough
Contact Detail:
Pertemps Loughborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor / Breakdown Co-ordinator
✨Tip Number 1
Make sure to highlight your previous experience with HGVs, whether as a technician or in a service advisor role. This is crucial for standing out, so be ready to discuss specific examples of your work in this area during any interviews.
✨Tip Number 2
Familiarise yourself with Health & Safety regulations relevant to the industry. Being able to demonstrate your knowledge and commitment to safety can set you apart from other candidates.
✨Tip Number 3
Brush up on your customer care skills. Since excellent communication and customer service are essential for this role, think of scenarios where you've successfully resolved customer issues and be prepared to share these experiences.
✨Tip Number 4
Network with professionals in the HGV and breakdown coordination field. Engaging with others in the industry can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Service Advisor / Breakdown Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience with HGVs and any previous roles as a technician or service advisor. Emphasise your technical aptitude and any specific achievements in similar positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with breakdowns and customer care, and explain how your skills align with the key responsibilities outlined in the job description.
Highlight Health & Safety Knowledge: Since adherence to Health & Safety regulations is crucial for this role, include any relevant certifications or experiences that demonstrate your understanding and commitment to safety standards.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers and team members in past roles. This could be through specific scenarios where your communication made a positive impact.
How to prepare for a job interview at Pertemps Loughborough
✨Showcase Your Technical Knowledge
Make sure to highlight your experience with HGVs and any technical skills you possess. Be prepared to discuss specific scenarios where you've diagnosed faults or managed breakdowns, as this will demonstrate your aptitude for the role.
✨Emphasise Customer Care Skills
Since excellent customer care is essential, think of examples where you've gone above and beyond for a customer. Share stories that illustrate your communication skills and ability to handle challenging situations effectively.
✨Familiarise Yourself with Health & Safety Regulations
Given the importance of Health & Safety in this role, brush up on relevant regulations and be ready to discuss how you've ensured compliance in previous positions. This shows your commitment to maintaining a safe working environment.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready can set you apart from other candidates. Ask about the company's approach to handling breakdowns or how they support their service advisors in managing customer relationships. This shows your genuine interest in the role.
