Guest Experience Manager

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Meliá London Kensington , member of Meliá Collection, is an elegant boutique hotel accompanied by the most exquisite service and a refined air. This city hotel with elegant rooms and suites fits perfectly in the most select neighborhood in the city.

Salary package: £37,000 up to £39,000 depending on experience. Hotel discounts, health cash back plan, meals on duty, pension scheme, loyalty rewards and referral bonuses, and many more.

Front Office Manager

Mission: The role of a Guest Experience Manager is crucial for ensuring that guests have an exceptional and memorable stay.

Responsibilities will include, but are not limited to:

• Guest Satisfaction: Leading by example in displaying outstanding hospitality skills and empowering the team to provide excellent customer service.
• Guest Interaction: Maintaining high visibility in public areas during peak times and providing immediate assistance to guests as requested.
• Problem Resolution: Effectively responding to and handling guest problems and complaints.
• Team Leadership: Managing the Guest Experience team to deliver five-star service.
• Continuous Improvement: Reviewing guest satisfaction results and participating in the development of corrective action plans.
• Operational Awareness: Staying informed about daily hotel operations.
• Cultural Awareness: Being culturally sensitive to cater to the diverse needs of international guests.

Minimum requirements:

• A minimum of one year of supervisory or team leadership experience in a Guest Experience or Guest Relations department.
• Strong understanding of hotel management and customer experience tools.
• Strong leadership skills with excellent communication skills.
• Fluency in English is required; knowledge of an additional language is preferred.

Because belonging to the great Meliá family is being VIP.

• Holidays: 29 days’ holiday including 8 public holidays.
• Contributory pension scheme.
• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation).
• Discounted dental and health cover with HSF.
• Travel & Food discounts: Excellent employee special rates in Meliá Hotels worldwide.
• Personal Development: Programs designed to support your career with unlimited access to online learning platform.
• Career growth: Fantastic opportunity to progress and access to a network of over 350 hotels.
• High street discounts: With Perks at Work.

At Meliá we are all VIP. Great professionals who make everyday life easier and exceptional.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies.

We promote our commitment to equality and diversity, avoiding any kind of discrimination.

Additionally, we support the sustainable growth of our industry through a socially responsible team.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the “Protect Your Application” page.

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