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- Tasks: Welcome visitors, manage customer relationships, and oversee daily operations at the Business Centre.
- Company: Join a modern, future-oriented company focused on creating a supportive work environment.
- Benefits: Enjoy flexible working hours, health and wellbeing initiatives, and exciting company events.
- Why this job: Be part of a vibrant culture that values creativity and community engagement while enhancing customer experiences.
- Qualifications: Excellent communication skills, problem-solving abilities, and a full clean driving licence are essential.
- Other info: This role offers opportunities for personal development and involvement in local community activities.
The predicted salary is between 30000 - 42000 £ per year.
Job Scope:
- Front of House: Welcoming visitors to the Business Centre, offering refreshments to BizSpace guests/tours, building a solid relationship with customers, managing Mailbox and Virtual office customers, managing access control for new/departing customers, visitors, contractors, maintaining log of BizSpace guests, contractors and attendees for fire log, working closely with customers upon onboarding to ensure a smooth transition, resolving any concerns or problems regarding the business centre experience, office setup and IT.
- Customer Management: Enhancing the entire customer journey – building and strengthening relationships, coordinating and organising customer engagement activities, promoting and encouraging site networking and event participation, identifying opportunities to link customers and their businesses with one another, overseeing car park management, charging thereof and allocations, maintaining stock levels of refreshments, managing supplementary recharging of ancillary services – meeting rooms, co-working etc., managing relationships; encouraging positive reviews and overseeing complaints.
- Operations: Maintaining the highest of professional standards, daily review of cleaning and maintenance levels, overseeing cleaning and maintenance operatives and contractors, ensuring kitchens and communal areas are presented at their best – assisting where necessary, maintaining sales literature and collateral; including the ordering thereof, maintaining standards and overseeing management of meeting room bookings, stationery and supplies management and ordering, monitoring H&S platforms (Property Plus) – training provided, participating and driving activities that improve the quality of the services provided, helping support energy consumption and ESG policies.
- BCM Support: Encouraging and promoting ESG interactivity and engagement, deputising BCM role with all aspects of Business Centre management, devising regular fun and engaging activities to hold within the Business Centre, supporting social media activity – content, pictures & videos for followers, answering and managing calls and enquiries, maintaining availability lists, pricing and newsletters, supporting regionally when required within the wider team, driving ancillary income from telecoms, furniture, cleaning, meeting rooms, mailboxes etc., promoting and identifying uplift opportunities with customers to increase income and services, carrying out viewings and tours where necessary, helping support locally driven enquiries and sales opportunity, identifying opportunities to connect and enhance relationships with the local community.
Key Skills:
- Excellent communication skills at all levels
- Problem solver by nature
- Sales orientated
- Good knowledge of use of IT
- Use of Microsoft 365
- Good telephone manner
- Professional appearance and personality
- Flexible
- Full clean driving license
What We Offer You:
- An attractive salary and flexible working hours
- A high degree of creative freedom, a supportive working environment, and an open corporate culture
- Attractive development opportunities in a modern, future-oriented company
- Internal training opportunities and onboarding
- Health and wellbeing
- Company events
This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time in line with the Corporate and local business needs of Sirius. It will therefore be subject to periodic review.
Assistant Business Centre Manager employer: BIZSPACE LIMITED
Contact Detail:
BIZSPACE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Business Centre Manager
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Assistant Business Centre Manager role. Understanding the nuances of customer management and operations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of BizSpace to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when discussing your fit for the role.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully handled customer concerns in the past. This will highlight your ability to enhance the customer journey, which is a key aspect of the job.
✨Tip Number 4
Demonstrate your sales orientation by thinking of ways to promote additional services or events that could benefit customers. Being proactive about identifying opportunities can set you apart from other candidates.
We think you need these skills to ace Assistant Business Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Assistant Business Centre Manager role. Focus on customer management, operations, and any previous experience in a front-of-house position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer relationships or resolved issues in previous roles, as these are key aspects of the job.
Highlight Key Skills: In your application, emphasise your excellent communication skills, problem-solving abilities, and sales orientation. These are crucial for enhancing the customer journey and managing relationships effectively.
Showcase IT Proficiency: Since the role requires good knowledge of IT and Microsoft 365, mention any relevant experience you have with these tools. This will demonstrate your capability to handle the technical aspects of the job.
How to prepare for a job interview at BIZSPACE LIMITED
✨Showcase Your Communication Skills
As an Assistant Business Centre Manager, excellent communication is key. Be prepared to demonstrate your ability to engage with various stakeholders, from visitors to contractors. Practice articulating your thoughts clearly and confidently.
✨Highlight Problem-Solving Abilities
This role requires a natural problem solver. Think of examples from your past experiences where you've successfully resolved issues, particularly in customer service or operations. Be ready to discuss these scenarios during the interview.
✨Demonstrate Sales Orientation
Since the position involves driving ancillary income and identifying uplift opportunities, showcase your sales experience. Prepare to discuss how you've previously contributed to sales growth or enhanced customer relationships.
✨Familiarise Yourself with IT Tools
A good knowledge of IT and Microsoft 365 is essential for this role. Brush up on your skills and be ready to discuss how you’ve used technology to improve processes or enhance customer experiences in previous roles.
