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- Tasks: Design and implement cutting-edge communication solutions for defence customers.
- Company: Join a leading UK Secure Design team focused on innovative technology solutions.
- Benefits: Enjoy flexible working with three days onsite in Bristol and opportunities for professional growth.
- Why this job: Be part of impactful projects that enhance security and communication in the defence sector.
- Qualifications: UKSV SC clearance required; experience in unified communication technologies essential.
- Other info: Mentorship opportunities available to help you grow your technical skills.
The predicted salary is between 48000 - 72000 £ per year.
For this role candidates are required three days onsite in Bristol.
As a customer solutions design specialist in our UK Secure Design practice, you will be working as a trusted industry partner to our defence customer and cross-functionally supporting internal business units (Sales, Business, Technology, Security and Operations), key stakeholders and externally facing third party technology providers as part of and reporting into the practice manager.
Underpinned by using robust ICT framework architecture, security principles, methodologies, industry best practices, and customer compliance policies, you will independently execute a range of workstreams in the creation of end-to-end Unified Communication and Collaboration technical designs. Ensuring that business requirements are successfully translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.
You will be part of an industry leading UK Secure Design team working closely with other architects, designers, technology experts, business managers and business analysts. Where you will bring your expertise and diverse experience to each challenge ensuring successful solution delivery across a vast variation in highly sensitive and unique opportunities and projects.
Responsibilities:
- Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
- Manage and recommend on the technical direction and help determine the optimum solution design for customers.
- Manage the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
- Drive the improvement of design and delivery capabilities for end-to-end technical solutions.
- Manage customer solution design engagement and statement of work creation, including any 3rd party deliverables.
- Facilitate the development of strong customer relationships at the senior level through providing specialist service design expertise and influencing the customer's service strategy and operational decisions.
- Drive consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity.
- Undertake customer migration planning and implementation.
- Coordinate impact assessments and design documentation updates.
- Resolve complex solution and service issues, lead root cause analysis, troubleshooting and escalation.
- Pursue the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
- Ensure the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design.
- Mentor other customer solution designers, helping to improve the team's abilities by acting as a technical resource.
- Champion, continuously develop and share with team knowledge on emerging trends and changes in customer solution design.
Skills & Experience:
- Hold UKSV SC or Developed Vetting clearance.
- Comprehensive knowledge and experience of on premise and cloud unified communication technology architecture disciplines:
- Fixed voice telecommunications (PBX, carrier class VoIP/IPT and SIP)
- Video conferencing
- Enterprise mobility (4-5G, EMM, MDM)
- PaaS, SaaS Unified and telecommunications solutions
- Cisco technologies (CCNP Collaboration)
- Ribbon technologies (SBC-ISP)
- Blackberry technologies (BSIP)
- VMware technologies (VCP-EUC) and any one of these:
- Avaya technologies (ACIS)
- Atos technologies (STI)
- VMware technologies (VCTA)
- Any other industry COTS unified communication technologies
Customer Solutions Design Specialist - Telco employer: Flint UK Technology Services
Contact Detail:
Flint UK Technology Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Design Specialist - Telco
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco, Juniper, and Avaya. Having a solid understanding of these technologies will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the telecommunications field, especially those who have experience in unified communication solutions. Engaging with industry experts can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with customer engagement and solution design in detail. Be ready to share specific examples of how you've successfully translated customer requirements into technical solutions, as this is a key aspect of the role.
✨Tip Number 4
Stay updated on emerging trends in unified communication technologies. Being knowledgeable about the latest advancements will not only impress your interviewers but also show that you're proactive and passionate about the field.
We think you need these skills to ace Customer Solutions Design Specialist - Telco
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in unified communication technologies and customer solutions design. Use specific examples that demonstrate your expertise in areas like PBX, VoIP, and video conferencing.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your skills align with the company's needs. Mention your experience with telecommunication vendor technologies and your ability to manage customer relationships.
Highlight Relevant Certifications: List any relevant certifications such as CCNP Collaboration or VCP-EUC prominently in your application. This will show that you have the necessary qualifications and commitment to the field.
Showcase Problem-Solving Skills: Provide examples of how you've identified risks and implemented solutions in previous roles. This is crucial for demonstrating your ability to handle complex unified communication challenges.
How to prepare for a job interview at Flint UK Technology Services
✨Understand the Role Inside Out
Make sure you thoroughly understand the responsibilities and requirements of the Customer Solutions Design Specialist role. Familiarise yourself with unified communication technologies and how they apply to the defence sector, as this will help you answer questions confidently.
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with relevant technologies like Cisco, Juniper, and others mentioned in the job description. Highlight specific projects where you've designed or implemented solutions, as this will demonstrate your capability to handle complex technical challenges.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage customer relationships. Think of examples where you've successfully navigated complex situations, particularly in sensitive environments, and be ready to explain your thought process.
✨Emphasise Communication Skills
Since the role involves liaising with various stakeholders, it's crucial to showcase your communication skills. Be ready to discuss how you've effectively communicated complex technical information to non-technical audiences, ensuring everyone is on the same page.
