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For Companies At a Glance
- Tasks: Lead ecommerce strategies to boost revenue and enhance customer experience.
- Company: Join Sous Chef, a family-run business dedicated to exceptional culinary experiences since 2012.
- Benefits: Enjoy hybrid working, competitive salary, pension scheme, private medical insurance, and generous staff discounts.
- Why this job: Be part of a fast-growing team where your contributions directly impact success and growth.
- Qualifications: 4+ years in ecommerce with strong analytical skills; experience with Shopify Plus is a plus.
- Other info: This is a new role with significant growth potential in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Full Time, London, Hybrid (Office based 2 days / week)
About Sous Chef
Sous Chef exists to make every day an adventure. Exceptional dishes start with extraordinary ingredients. And our small team has spent the last ten years travelling, tasting and testing to uncover the very best from the world’s kitchens. For every product that makes it to the website, nine don’t. Food-lovers find uncommonly good taste in all that Sous Chef brings, from ingredients and gifts, to tableware and cookware. We’re an independent family company and have inspired home cooks and professional chefs since 2012. Our targets are ambitious, and this is a very exciting time for the business. Our focus remains on delivering an outstanding customer experience while driving significant growth.
Role Overview
We are seeking an Ecommerce Trading Manager (and food nerd!), with a merchandising or data insight background, to lead the online channel – as we work to double the size of the business over the next three years. You will report directly to the founders. Your small team will include a marketing manager and ecommerce assistant, as well as paid marketing agencies and freelancers. This is a new role in the business.
Key Responsibilities
- Mission 1: Revenue Growth
- Implement strategies to grow LTV, together with the marketing manager
- Lead digital marketing initiatives, such as CRO, A/B testing, and on-site promos
- Monitor KPIs – such as ecommerce revenue mix by channel, AOV, conversion rates, exits, bounce, active customers, ROI – and use learnings to drive improvements
- Own online customer acquisition via SEO, PPC & Paid Social – supported by agencies and freelancers; as well as email flow lifecycle marketing
- Work with our development agency to maintain the website functionality and explore new technologies to enhance performance and user experience
- Keep up to date with latest ecom and marketing tech
- Own the ecommerce customer experience – from brand aesthetic, site navigation, through to oversight of new product listings (and delistings)
- Drive improvements in site navigation, imagery and information clarity to reduce exit and bounce, and introduce user-friendly features to ensure a great customer journey.
- Keep an eye on product merchandising trends and competitive landscape and ensure collection pages and PDPs are the best they can be.
- Merchandise the website, CRM, and other marketing channels with the right product at the right time – you’ll be the numbers-focussed eye on the content calendar
- Provide insight to the buying team on top and bottom performing products and collections, and give support to boost performance via pricing, photography, product titles, collection location and so on.
About you
You must have 4+ years of experience in a similar role in an ecommerce business, with revenue or GMV responsibility. The ideal candidate for this role will be a data driven food nerd, with exceptional analytical skills. You are likely to be working as an Ecommerce Trading Manager in a small to medium fast-growing direct-to-consumer (DTC) company with a large product catalogue (we have 6,500+ skus). You’ll have a commercial mindset with experience of retail trading. A strong track record of data analysis, optimizing ecommerce sites, trading, and managing different marketing channels is essential. You’ll have experience of using data and customer insight to optimize the ecommerce platform, support the buying teams, as well as overall business strategy. Experience of Shopify Plus and Klaviyo is a benefit.
Why Join Sous Chef?
- Play a key role in a fast-scaling business with ambitious growth targets.
- Enjoy a competitive salary and be part of a collaborative team where your work will have a direct impact on the business.
- Enjoy comprehensive benefits package including:
- Hybrid working arrangements, offering flexibility between remote and office work.
- Pension scheme to help you plan for the future.
- Life and critical illness insurance for added peace of mind.
- Private medical insurance to ensure your health and wellbeing are covered.
- Generous staff discount on our unique range of gourmet ingredients and kitchenware.
- Discretionary bonus scheme, rewarding you for your contributions to the company’s success.
If you are passionate about ecommerce with a trading mindset, love to get stuck in, and a desire to have serious impact, this is the role for you.
How to apply?
To apply, please email careers@souschef.co.uk with a CV and cover letter highlighting why you are the person for this role. Salary is up to £60,000.
Ecommerce Trading Manager employer: Speciality Cooking Supplies
Contact Detail:
Speciality Cooking Supplies Recruiting Team
careers@souschef.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Trading Manager
✨Tip Number 1
Familiarise yourself with the latest trends in ecommerce and digital marketing, especially in the food sector. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the ecommerce and food industries. Attend relevant events or join online forums where you can connect with others who share your interests. This could lead to valuable insights and potential referrals.
✨Tip Number 3
Showcase your analytical skills by preparing case studies or examples of how you've used data to drive ecommerce success in previous roles. Be ready to discuss specific metrics and outcomes that demonstrate your impact.
✨Tip Number 4
Research Sous Chef thoroughly before your interview. Understand their product range, customer base, and unique selling points. Tailoring your conversation to reflect your knowledge about the company will show your genuine interest in the role.
We think you need these skills to ace Ecommerce Trading Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ecommerce and trading. Focus on your achievements in revenue growth, data analysis, and any specific tools like Shopify Plus or Klaviyo that you've used.
Craft a Compelling Cover Letter: In your cover letter, express your passion for food and ecommerce. Clearly outline how your skills and experiences align with the responsibilities of the Ecommerce Trading Manager role at Sous Chef.
Showcase Analytical Skills: Provide examples of how you've used data to drive decisions in previous roles. Mention specific KPIs you’ve monitored and how your insights led to improvements in customer experience or revenue.
Highlight Team Collaboration: Since this role involves working closely with a small team, emphasise your ability to collaborate effectively. Share instances where you’ve successfully worked with marketing teams or other departments to achieve common goals.
How to prepare for a job interview at Speciality Cooking Supplies
✨Show Your Passion for Food
As an Ecommerce Trading Manager at Sous Chef, it's crucial to demonstrate your love for food and cooking. Share personal experiences or favourite recipes that highlight your enthusiasm for the culinary world, as this will resonate with the company's mission.
✨Be Data-Driven
Prepare to discuss your analytical skills and how you've used data to drive ecommerce success in previous roles. Bring examples of KPIs you've monitored and improvements you've implemented based on data insights, as this aligns perfectly with the responsibilities of the role.
✨Understand the Customer Journey
Familiarise yourself with the customer experience on ecommerce platforms. Be ready to suggest improvements for site navigation, product listings, and user-friendly features. This shows you understand the importance of a seamless shopping experience, which is key for Sous Chef.
✨Research the Company and Competitors
Before the interview, take time to research Sous Chef and its competitors. Understand their product offerings, marketing strategies, and customer base. This knowledge will help you articulate how you can contribute to their growth and stand out as a candidate.
