Business Intelligence Analyst

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission is to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers.

With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First. We employ nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a Business Intelligence Analyst who expects more from their career. It’s a chance to extend and improve dunnhumby’s Business Intelligence Team. It’s an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers.

Joining our team, you’ll work with world-class and passionate people to help manage and drive usage of the dunnhumby Catalogue on SharePoint, which captures the full dunnhumby offering of “What we Sell” across the business. We are also developing a new SharePoint site that will bring together all the propositions that dunnhumby sells and need someone to assist in project coordinating this work, which will involve working with our Proposition Teams to ensure we leverage the best content.

In addition, the role will support the delivery of the Global Client Satisfaction Survey (NPS) that we deliver on a quarterly basis. Working with our 3rd Party Market Research Company to ensure we are contacting the right clients and getting the best response rate to our Survey. Furthermore, working with our Regional Directors and their teams to ensure we are listening and responding to the client feedback thus enabling us to make better decisions and deliverables for our clients.

Support the Manager in ensuring that we highlight and promote the value and the benefits of listening to Client feedback to our senior stakeholders in the business. Help drive our NPS Score to be as good as possible, so we demonstrate our customer-first approach. Finally, there is also an opportunity to support some of our competitor intelligence work. We pull together the latest information on our competitors, for example, who they are working with and where. We help build competitor battlecards and have a good overall understanding of their Strengths, Weaknesses, Opportunities, and Threats. This competitor intelligence will also help us shape how we position ourselves in the market and help determine clients we should consider now and in the future.

What you’ll be working on:

• Manage the dunnhumby Catalogue to highlight our overall Proposition Offering, inclusive of all Products, Services & Consulting across Retail, CPG’s and Media.
• Be involved with maintaining the dunnhumby Sales Catalogue making sure it is always up-to-date and an accurate reflection of our global proposition offering.
• Be creative and design new SharePoint pages and have the opportunity to work with the Product Marketing and Knowledge management to discuss best practices.
• Support with the coordination of the Global Client Satisfaction survey.
• Work with our third-party supplier to ensure that we are maximizing response rates and help drive a positive Net Promoter Score (NPS).
• Help deliver competitor intelligence, so we understand the market better and ensure we provide first-class customer service to our clients.
• We work in the Global Strategy Department and help deliver multiple projects to drive dunnhumby’s long-term strategy and vision.
• Opportunity to work across global markets and understand customer needs across our global clients.

What we expect from you:

• Confidence in their own ability to organize, manage delivery timelines, and project deadlines.
• Experience of working with SharePoint, an Intranet Site or in Website content and design.
• The ability to deliver high-quality work.
• Be able to work on your own and be a self-starter who can motivate themselves, initiate and drive their own deliverables and also contribute well within the team when working on collaborative projects.
• Work cooperatively with the various stakeholders across the global business.
• Work collaboratively and cooperatively with your manager to deliver success to the business.
• Have a base level understanding of the Retail, CPG, and Media industry.
• The ability to create impactful PowerPoint presentations and the ability to present findings and be proficient in Excel & dashboards.
• Have a basic understanding of Net Promoter Scores (NPS) and how it is used in a business, also how it can help us deliver better overall service to our clients and their customers.
• Help contribute to our Team Initiatives and support our Team plans as we want to work as an engaged and connected team.

What you can expect from us:

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working: At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.